Director, Ecommerce Systems

Pacsun Careers•Anaheim, CA

6d•Onsite

About The Position

Serve as Pacsun’s eCommerce technology owner, leading the evaluation, prioritization, development, implementation, and optimization of all digital systems and solutions. Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support. Continuously evaluate system solutions and challenges, identify risks and opportunities for improvement, and lead cross-functional efforts to develop and execute effective strategies and approaches for risk mitigation and problem resolution. Define and maintain the digital technology roadmap, evaluating and adopting innovative platforms, tools, AI capabilities, and architectures that ensure scalability, performance, security, and operational efficiency. Provide deep expertise in Salesforce Commerce Cloud and related platforms, applying modern eCommerce best practices to deliver a seamless, high-performing customer experience. Oversee the full digital journey—including site navigation, mobile app experience, content strategy, and checkout flow—leveraging analytics, A/B testing, and customer segmentation to optimize engagement and conversion. Lead frequent, high-quality sprint deployments and ongoing platform optimizations to drive innovation, growth, and responsiveness to business needs. Cultivate strong cross-functional partnerships, effectively manage competing priorities, build bridges to achieve shared objectives. Collaborate across IT, Marketing, Merchandising, Operations, Finance, as well as external professional services partners, to align technology solutions with business goals. Operate with the highest level of conduct, integrity, and confidentiality, serving as a visible leader of company culture, norms, and professional standards. Build, lead, and retain a high-performing, collaborative team, fostering technical expertise, professional development, and a culture of transparency, accountability, and approachability. Manage budgets, vendor relationships, and procurement for all eCommerce and marketing technology initiatives, ensuring quality, value, and fiscal responsibility.

Requirements

Over 10 years of demonstrated leadership and hands-on expertise in large-scale retail eCommerce and digital technology.
Proven ability to excel in fast-growing, dynamic business environments with competing priorities, with a positive, solution-oriented mindset combined with strong leadership and team motivation skills.
Architect-level proficiency in Salesforce Commerce Cloud, mobile applications, and related technologies and platforms.
Deep understanding of eCommerce systems architecture, with a strategic focus on driving sustained growth and success.
Proven track record of managing multiple concurrent projects while maintaining schedules and controlling budgets.
Strong knowledge of information security standards, PCI compliance, and relevant regulatory requirements.
Expertise in optimizing eCommerce platform performance, A/B testing, and ensuring scalability and readiness for peak seasons.
Experience with modern software delivery methodologies, including DevOps, Agile/Scrum, integration, and automated functional and performance testing.
Skilled in developing business case justifications by estimating project effort, costs, timelines, and ROI in collaboration with finance teams.
Strong command of project governance best practices, including sequencing recommendations and status reporting; proficient with Jira, Atlassian Suite, or similar project management tools.
Excellent analytical and problem-solving skills.

Responsibilities

Serve as Pacsun’s eCommerce technology owner, leading the evaluation, prioritization, development, implementation, and optimization of all digital systems and solutions.
Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support.
Continuously evaluate system solutions and challenges, identify risks and opportunities for improvement, and lead cross-functional efforts to develop and execute effective strategies and approaches for risk mitigation and problem resolution.
Define and maintain the digital technology roadmap, evaluating and adopting innovative platforms, tools, AI capabilities, and architectures that ensure scalability, performance, security, and operational efficiency.
Provide deep expertise in Salesforce Commerce Cloud and related platforms, applying modern eCommerce best practices to deliver a seamless, high-performing customer experience.
Oversee the full digital journey—including site navigation, mobile app experience, content strategy, and checkout flow—leveraging analytics, A/B testing, and customer segmentation to optimize engagement and conversion.
Lead frequent, high-quality sprint deployments and ongoing platform optimizations to drive innovation, growth, and responsiveness to business needs.
Cultivate strong cross-functional partnerships, effectively manage competing priorities, build bridges to achieve shared objectives.
Collaborate across IT, Marketing, Merchandising, Operations, Finance, as well as external professional services partners, to align technology solutions with business goals.
Operate with the highest level of conduct, integrity, and confidentiality, serving as a visible leader of company culture, norms, and professional standards.
Build, lead, and retain a high-performing, collaborative team, fostering technical expertise, professional development, and a culture of transparency, accountability, and approachability.
Manage budgets, vendor relationships, and procurement for all eCommerce and marketing technology initiatives, ensuring quality, value, and fiscal responsibility.