Director, eCommerce

Stanley 1913•Seattle, WA

3h•$160,000 - $210,000

About The Position

Stanley 1913 is seeking a hands-on digital leader to drive its eCommerce business across the U.S. and Canada. This role will lead site merchandising, digital operations, retention marketing (email and SMS), site experience, and performance optimization, working closely with various internal teams. The individual will be responsible for the strategy and execution to grow revenue, margin, conversion, and customer retention, while also being involved in daily business operations. This role requires scaling processes, enhancing the customer experience, and advancing Stanley 1913's Direct-to-Consumer channel through data-driven decisions and operational excellence. The position is accountable for achieving business outcomes, including tracking key metrics, objectives, and key results, and manages the P&L, performance reporting, and key growth initiatives for the North American DTC business.

Requirements

10+ years with increasing responsibility leading eCommerce for consumer lifestyle brands with a top-tier perspective and deep experience in Shopify
Has used AI to materially speed up their team's output (requirements, QA, analysis)
Proven success in leading cross-functional teams and collaborating with global partners
Exceptional communication and interpersonal skills, with the ability to influence and build relationships with senior executives, partners, and external collaborators.
Manages a team of 5 or more and provide mentorship. Encourages a culture of collaboration, innovation, and continuous improvement. Sets clear expectations and offer timely feedback to build a strong, inclusive, high-performing team.
Proven success leading and scaling a significant e-commerce business across multiple markets, in consumer/retail and design-led brand environments.
Strong commercial foresight and deep understanding of digital critical metrics, customer behavior, and profitable growth levers while balancing trade-offs across brand, customer experience, and financial outcomes resulting in execution through clear priorities and performance management.
Creates alignment and accountability across teams by running effective decision forums and operating process setting clear owners/timelines
Leads change and continuous improvement by driving a test-and-learn culture and scaling transformation initiatives (platform, operating model, and process improvements) with strong local adoption.

Responsibilities

Lead the North America DTC eCommerce business, owning the digital customer experience across the U.S. and Canada.
Drive site merchandising, assortment strategy, content execution, and promotional planning to deliver revenue and margin growth.
Lead conversion, retention, and customer engagement strategies, including email, SMS, SEO, personalization, testing, and site optimization.
Partner cross-functionally with merchandising, planning, marketing, brand, technology, analytics, and operations teams to implement scalable growth initiatives.
Supervise annual and seasonal business planning, forecasting, critical metric reporting, and P&L performance.
Lead and develop a high-performing eCommerce team across merchandising, operations, and retention marketing.
Continuously improve the customer journey, site experience, search, navigation, checkout, and digital operating models through data, innovation, and AI-driven solutions.