Director Domestic Transportation Brokerage

Yusen Logistics•Jacksonville, FL

About The Position

The Director, Domestic Transportation Brokerage is responsible for driving the commercial, operational, and financial performance of the Supply Chain Solutions (SCS) Group by developing and managing a scalable domestic transportation brokerage platform. The role leads the build-out and day-to-day operations of brokerage services across FTL, LTL, intermodal, and parcel, with accountability for customer satisfaction, execution discipline, and P&L performance. The Director oversees carrier network development, pricing and procurement strategy, and operational excellence to deliver competitive rates and reliable service. As a member of the SCS leadership team, the role aligns transactional growth with broader business strategy, positioning brokerage as a core capability for customer acquisition and solution expansion. The leader manages SCS transportation brokerage teams and builds a high-performance, scalable operating model to support sustainable growth. The position requires up to 25% domestic travel and occasional international travel. Work after normal business hours and on weekends may be required, particularly when responding to emergencies.

Requirements

Proven track record of scaling brokerage operations and driving transactional revenue growth.
Deep understanding of carrier procurement and network management, dispatch operations and cost control, and South domestic transportation market dynamics.
10–12 years’ experience managing a logistics-related organization, including P&L management, commercial printing/direct mail operations, and strategic business development experience.
5–7 years’ leadership or people management experience.
Excellent verbal and written communication skills and ability to work effectively with staff and leadership at all levels, internally and externally.
Ability to travel up to 25% domestically and occasionally internationally; work after normal business hours and weekends may be required, particularly for emergencies.

Nice To Haves

Bachelor’s degree in Transportation/Logistics, Business Administration, or a related field is preferred.

Responsibilities

Establish and scale domestic transportation brokerage services across FTL, LTL, intermodal, and parcel.
Develop and deploy a repeatable, standardized operating model across regions, ensuring competitive pricing, coverage, service reliability, and consistent execution across modes and geographies.
Build and lead teams responsible for transportation procurement, carrier relationship management, dispatch, and load execution.
Establish and enforce KPIs for service, cost, margin, and coverage.
Expand and manage strategic carrier partnerships to ensure capacity, cost competitiveness, and service quality; develop long-term carrier relationships and use network scale to improve buying power.
Partner with BD teams, IFF, CLG, and OCM to convert customer demand into executable transactions; establish pipeline management and conversion processes.
Oversee customer relationships, provide senior-level escalation support, and ensure delivery against contractual and service expectations.
Partner with Solutions Development, Control Tower/Managed Transportation, and cross-business-unit teams to support inbound, outbound, and LLP solution design, provide a transactional backbone for scalability, and enable end-to-end customer offerings.
Create clear ownership for domestic transportation inquiries, response, and pricing; centralize intake and execution to improve response speed, win rate, and customer experience.
Position domestic transportation to support and protect global accounts and compete with global freight forwarders, integrated logistics providers, and warehouse or fulfillment-led providers, while avoiding direct competition with asset-heavy carriers and large U.S. brokers where scale advantages are structural.
Foster communication, engagement, and continuous improvement.
Conduct performance evaluations; manage promotions, compensation decisions, and corrective actions; develop a high-performing operations and commercial organization; and support succession planning and long-term talent development.

Benefits

Medical, dental, and vision coverage beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligibility for a bonus plan.
Seven paid holidays.
Eligibility for overtime pay if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability.
Tuition Assistance Program.
Commuter benefits.
Vacation and additional benefits.