Director Domestic Transportation Brokerage

Yusen Logistics•Jacksonville, FL

21h

About The Position

The Director, Domestic Transportation Brokerage is responsible for the commercial, operational, and financial performance of the Supply Chain Solutions (SCS) Group by developing and managing a scalable domestic transportation brokerage platform. The role leads the development and day-to-day operation of brokerage services across FTL, LTL, intermodal, and parcel, with accountability for customer satisfaction, execution, and P&L performance. The Director develops carrier network, pricing, and procurement strategies and leads operational excellence to provide competitive rates and reliable service. As a member of the SCS leadership team, the role aligns transactional growth with broader business strategy and establishes brokerage as a core capability for customer acquisition and solution expansion. The position leads SCS transportation brokerage teams and creates a scalable operating model for sustainable growth. The role builds and leads commercial and operations teams, develops talent and succession plans, fosters communication and continuous improvement, and may require domestic travel of up to 25%, occasional international travel, and work outside normal business hours or on weekends, particularly in response to emergencies.

Requirements

Proven track record of scaling brokerage operations and driving transactional revenue growth.
Deep understanding of carrier procurement and network management.
Deep understanding of dispatch operations and cost control.
Deep understanding of U.S. domestic transportation market dynamics.
10–12 years of experience managing a logistics-related organization, including P&L management, commercial printing/direct mail operations, and strategic business development experience.
5–7 years of leadership and people-management experience.
Excellent verbal and written communication skills and ability to work effectively with staff and leadership at all levels, internally and externally.
Ability to travel up to 25% domestically and occasionally internationally.
Ability to work after normal business hours and on weekends when required, particularly in response to emergencies.

Nice To Haves

Bachelor’s degree in Transportation/Logistics, Business Administration, or a related field is preferred.

Responsibilities

Establish and scale a domestic transportation brokerage business across FTL, LTL, intermodal, and parcel.
Develop and deploy a repeatable, standardized operating model across regions.
Ensure competitive pricing, carrier coverage, and reliable service aligned with market expectations.
Build and lead teams across transportation procurement, carrier relationship management, dispatch, and load execution.
Establish KPIs for service, cost, margin, and coverage, and enforce performance discipline across modes and geographies.
Expand and manage strategic carrier partnerships to support capacity, cost competitiveness, and service quality.
Build structured, long-term carrier relationships and use scale and network to improve buying power.
Partner with business development teams, IFF, CLG, and OCM to convert customer demand into executable transactions.
Develop disciplined pipeline management and conversion processes.
Oversee customer relationships, maintain service excellence and satisfaction, and act as a senior escalation point for brokerage customers.
Ensure delivery against contractual and service expectations.
Partner with Solutions Development, Control Tower/Managed Transportation, and cross-business-unit teams to support inbound, outbound, and LLP solution design.
Provide a transactional backbone for solution scalability and enable end-to-end customer offerings.
Establish clear ownership for domestic transportation inquiries, responses, and pricing.
Implement centralized intake and execution processes to reduce fragmented service across business units and improve response speed, win rate, and customer experience.
Position domestic transportation brokerage to compete with global freight forwarders, integrated logistics providers, and warehouse- or fulfillment-led providers, while avoiding direct competition with asset-heavy carriers and large U.S. brokers where scale advantages are structural.
Position domestic transportation as a required capability to protect and grow global accounts.
Foster communication, engagement, and continuous improvement.
Conduct performance evaluations; manage promotions and compensation decisions; and oversee corrective actions when needed.
Build, lead, and develop a high-performing operations and commercial organization.
Support succession planning and long-term talent development initiatives.