Director, Disability Services Program
About The Position
Customized Assistance Services (CAS), part of the Human Resources Administration (HRA), helps clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency through integrated clinical and support services. CAS also provides HRA with expertise, recommendations, and direction in health, mental health, substance abuse, and vocational rehabilitation. Under the direction of the Assistant Deputy Commissioner of Disability Services and Business Strategy and Solutions, the Administrative Director of Social Services NM-II leads the Disability Services Program, which includes the former Disability Review Division and Disability Appeals Unit. The program operates across two regions and 14 citywide sites, including 13 HASA centers. The Director designs, implements, and coordinates a collaborative review process for Federal Disability Benefits and Medicaid Aid to the Disabled for HRA clients with disabilities. The role has wide latitude for independent initiative and judgment. Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or scored 100 and immediately reachable on Exam No. 1121.
Requirements
- Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or scored 100 and immediately reachable on Exam No. 1121.
- A bachelor's degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic organization, or community organization operating in social services; or equivalent education and/or experience.
- All candidates must have a bachelor's degree from an accredited college and one year of administrative or managerial experience as described in the qualifications.
Responsibilities
- Oversee and manage operations across two regions and 14 citywide locations to ensure efficient, high-quality disability eligibility determinations for potentially eligible Public Assistance applicants and recipients.
- Manage the Disability Services Program, including administrative oversight of two regions led by direct-report managers.
- Meet regularly with subordinate managers and staff to develop strategic plans, establish goals and priorities, delegate and delineate work, monitor progress, and ensure satisfactory performance.
- Serve as a primary liaison with SSA, OHA, HASA, FIA, MICSA, and other divisions and government entities on program policies, procedures, and service-delivery coordination.
- Recruit, promote, and reward staff in compliance with agency directives and procedures.
- Evaluate direct reports, recommend improvements and development, and review and sign off on other evaluations as required.
- Ensure staff development through training and mentoring.
- Comply with the agency employee discipline process and ensure subordinate staff compliance.
- Formulate and implement policies and procedures for the Disability Services Program to strengthen disability determinations for potentially eligible Public Assistance applicants and recipients.
- Meet regularly with designated We CARE vendor staff to support collaboration with SSA on initial applications and appeals.
- Direct analytical staff in collecting and analyzing data and preparing reports to inform policy and improve program operations.
- Participate in labor-management meetings and comply with related program policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Director
