DIRECTOR, DISABILITY SERVICES PROGRAM

City of New York•New York, NY

1d•$68,214 - $223,299

About The Position

Customized Assistance Services (CAS), part of the Human Resources Administration (HRA), supports clients with health and mental health problems through comprehensive, integrated, individualized clinical and support services. CAS works with HRA and other governmental and non-governmental providers to develop and coordinate services, and provides clinical expertise and direction in health, mental health, substance abuse, and vocational rehabilitation. Under the direction of the Assistant Deputy Commissioner of Disability Services and Business Strategy and Solutions, the Administrative Director of Social Services NM-II leads the Disability Services Program, comprising the former Disability Review Division and Disability Appeals Unit across 14 sites, including 13 HASA centers. The Director designs, implements, and coordinates a collaborative review process for Federal Disability Benefits and Medicaid Aid to the Disabled for HRA clients with disabilities. The role oversees operations in two regions and manages regional managers and other staff, with wide latitude for independent initiative and judgment. Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or scored 100 and immediately reachable on Exam No. 1121. The position requires a baccalaureate degree and qualifying progressively responsible experience, including administrative or managerial experience in social services.

Requirements

Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or scored 100 and immediately reachable on Exam No. 1121.
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in social services.
Education and/or experience equivalent to the stated qualifications may be accepted; however, all candidates must have a baccalaureate degree from an accredited college and one year of administrative or managerial experience as described.

Responsibilities

Oversee program operations across two regions and 14 citywide locations to ensure efficient, high-quality disability eligibility determinations for potentially eligible Public Assistance applicants and recipients.
Manage the Disability Services Program, including administrative oversight of two regions led by direct-report managers.
Meet with managers and staff to develop strategic plans, formulate goals and objectives, set priorities, delegate responsibilities, assign tasks, monitor progress, and ensure satisfactory performance.
Serve as the primary liaison with SSA, OHA, HASA, FIA, MICSA, and other divisions and government entities regarding program policies, procedures, and service-delivery coordination.
Recruit, promote, and reward staff in compliance with agency directives and procedures.
Evaluate direct reports, recommend improvements and development, and review and sign off on other evaluations as required.
Ensure staff development through training and mentoring.
Comply with the agency employee discipline process and ensure subordinate staff compliance.
Formulate and implement policies and procedures for the Disability Services Program to strengthen disability determinations for potentially eligible Public Assistance applicants and recipients.
Meet regularly with designated We CARE vendor staff to support coordination with SSA initial applications and appeals.
Direct analytical staff in collecting and analyzing data and preparing reports to inform policy and improve program operations.
Participate in labor-management meetings and comply with related policies and procedures.