Director, Dining Services

Boston College • Newton, MA

2d • $167,800 - $209,750

About The Position

The Director, Dining Services reports to the Executive Director, Auxiliary Services and recommends innovative ideas while implementing and evaluating strategies and policies to help the University meet Dining revenue targets and financial goals.

Boston College Dining is a self-operated program with an annual operating budget of approximately $60 million, 14 dining locations across four campuses, and more than 450 employees. The Director is a creative, dynamic, and collaborative leader overseeing operational activities that include discretionary and retail meal plans, financial operations, extensive on- and off-premise catering, and self-operated athletic concessions across multiple sports and locations.

Requirements

• Bachelor’s degree in business, hospitality management, or a related field, or an equivalent combination of education and experience.
• At least ten years of senior-level experience and responsibility, preferably in a complex enterprise environment at a not-for-profit institution.
• Proven supervisory and financial management abilities to accomplish the University’s Dining objectives and support the overall goals of the University.
• Excellent planning skills for creating and implementing cost-effective meal plan, merchandising, marketing, and human resource development programs.
• Exceptional oral and written communication skills to interact effectively with employees, students, faculty, staff, visitors, and customers at varying levels.
• Ability to simplify complex situations and negotiate successfully in an environment with multiple stakeholders.
• Proven experience and success developing and managing budgets, with the ability to analyze reports, metrics, and trends.

Nice To Haves

• Master’s degree.

Responsibilities

• Collaborate with relevant University stakeholders to develop and implement Dining’s strategic plan and goals.
• Provide mentoring, coaching, direction, and leadership support to team members to achieve business and customer service results.
• Manage staffing levels to meet business needs and align with forecasting.
• Develop food service, customer service, and production policies and procedures and oversee their implementation.
• Provide tactical oversight for food service operations across four Boston College campuses, facilitate prioritization, and monitor new activities to ensure resources are allocated in support of business objectives.
• Ensure high standards in the development and implementation of quality assurance policies and procedures for food quality, sanitation, equipment maintenance, safety, and customer service.
• Manage the financial operations of Dining and collaborate with the Auxiliary Services financial team to develop and manage annual operating and capital budgets, establish food and labor cost goals, and support unit-specific operating budget development.
• Lead the public relations program, including social media and external communications, and manage and resolve inquiries from students, parents, and community members.

Benefits

• Tuition remission for employees
• Tuition remission for eligible spouses and children
• Medical insurance
• Dental insurance
• Vision insurance
• Low-cost life insurance
• Eligibility for University-funded 401(k) and employer-sponsored 403(b) retirement plans
• Paid holidays
• Sick and vacation pay

What This Job Offers

• Job Type: Full-time
• Career Level: Director