Dining Services Director

Harmony Senior Services•Roanoke, VA

1d•Onsite

About The Position

The Dining Services Director supervises all aspects of food service for the community, including staffing, meal preparation and service, sanitation, inventory, budgeting, and compliance with applicable health regulations. The director maintains knowledge of relevant policies and procedures, ensures kitchen, dining, and storage areas and equipment are clean and well maintained, and oversees food ordering through approved vendors. The role develops monthly menus that suit residents’ dietary needs, ensures meals and snacks are served appropriately and on schedule, and maintains records of menus as served. The director becomes familiar with residents’ dietary orders, abilities, preferences, and changing needs, including the specific dietary needs of residents in Harmony Square. The role provides customer service to residents, visitors, and staff; conducts monthly food committee meetings; supports marketing functions; and provides training and in-service education for dining services staff and, when assigned, other staff. The position also works with the Maintenance Supervisor on preventative maintenance for dining services equipment.

Requirements

Must possess a Food Service Manager Certificate and/or meet all regulatory requirements necessary to hold a Food Service Manager position.
Working knowledge of ordering, storing, preparing, and serving food in a food service environment; senior care experience is preferred.
High school graduate.
Experience in dining services with management or leadership experience.
ServSafe Certified.
Strong customer service skills and ability to communicate effectively with residents, visitors, staff, and the management team.
Willing and able to work a flexible schedule, including weekends and holidays.
Good leadership and supervisory skills.
Knowledge and understanding of the nutritional needs and challenges of assisted living residents.
Ability to sit, stand, bend, and walk intermittently during the workday.
Ability to lift 50 pounds regularly, or at least eight times per shift, and carry heavy objects up to 20 feet.
Strong organizational skills and ability to multitask.
Ability to maintain a neat and clean public appearance.

Nice To Haves

Experience in a food service environment, preferably in senior care.

Responsibilities

Supervise food service operations for the community, including hiring, training, supervising, and evaluating staff.
Direct and assist with preparing and serving meals to residents, associates, and guests.
Maintain cleanliness of kitchen, dining, and storage areas and ensure equipment is clean and in good working order.
Maintain knowledge of applicable policies, procedures, and current health laws and regulations.
Ensure food is properly prepared, stored, and handled in compliance with policies and sanitation standards.
Prepare monthly menus appropriate to residents’ dietary needs and ensure menus are followed.
Ensure meals are served on schedule, with no more than fourteen hours between the evening meal and breakfast.
Ensure a nutritionally valuable evening snack is available to residents who want one.
Keep copies of menus as served for at least three months and prepare and post menus in the kitchen.
Order raw food, supplies, and equipment through approved vendors and maintain an accurate inventory.
Maintain food, supply, and labor-hour quality standards within budget and control food portions.
Develop a preventative maintenance program for dining services equipment with the Maintenance Supervisor.
Attend required staff meetings and in-services.
Meet with new residents within four days of move-in and become familiar with their dietary requests, orders, abilities, likes, and dislikes.
Monitor changes in residents’ diet orders and abilities.
Provide excellent customer service to residents, visitors, and staff, and follow confidentiality policies for resident information.
Recognize Harmony Square residents’ special dietary needs, train staff to identify those needs, and ensure food offerings are appropriate.
Conduct monthly food committee meetings with resident representatives.
Plan, organize, assist with, and supervise dining services activities that support marketing functions.
Set up and conduct in-service educational training for dining services staff and, as assigned, other staff.