Director Customs Quality Program

. Crane Worldwide Logistics . • Houston, TX

2d

About The Position

The Director Customs Quality Program develops and oversees Customs Brokerage quality policies, programs, and initiatives to improve organizational processes and services. The role evaluates existing processes, identifies improvement opportunities, establishes project teams, and oversees their progress and results. It develops tools, methods, and systems to support quality improvement across the Customs Brokerage organization, defines standard operating procedures, and ensures adherence to documented procedures. The position standardizes the U.S. Customs Quality Program across operations and ensures compliance with U.S. Customs Brokerage regulations. It also establishes a Customs Brokerage training program in accordance with 19 CFR 111.28, maintains training records, and creates and maintains internal policies and programs to support regulatory compliance.

The role requires effective use of quality tools, initiative, sound judgment, and the ability to achieve results through others. It involves strategic planning over a 12–24-month horizon, client orientation, strong interpersonal and communication skills, and excellent time management. A commitment to pursue a Customs Brokers License (LCB) is required. The position includes physical requirements such as talking, hearing, using hands to operate computer equipment, close vision, and the ability to adjust focus.

Requirements

• Minimum of 5 years of experience in quality or compliance management.
• Minimum of 5 to 10 years of supervisory or managerial experience.
• Commitment to pursue a Customs Brokers License (LCB).
• Effective use of quality tools such as Six Sigma, Kaizen, and root cause analysis.
• Initiative, good judgment, and ability to achieve results through others.
• Ability to plan over a 12–24-month time span.
• Strong client orientation and excellent interpersonal and communication skills.
• Excellent verbal and written communication skills.
• Excellent time management abilities.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Develop Customs Brokerage quality policies, programs, and initiatives to improve processes and services.
• Evaluate current processes and identify areas for improvement.
• Establish quality improvement project teams and oversee their progress and results.
• Develop tools, methods, and systems to ensure quality improvement throughout the Customs Brokerage organization.
• Define standard operating procedures and ensure adherence to documented procedures.
• Standardize the U.S. Customs Quality Program and establish it across all operations.
• Ensure adherence to U.S. Customs Brokerage regulations.
• Establish a Customs Brokerage training program in accordance with 19 CFR 111.28 and maintain training records.
• Create and maintain internal policies and programs to ensure regulatory compliance within Customs Brokerage operations.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off per year (17 days), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Director