Director, Customer Technology Solutions

Summit LLC•Warrenville, IL

8d•$140,000 - $160,000

About The Position

The Director, Customer Technology Solutions serves as a strategic link between technology, business development, and customer needs. The role supports business growth by translating technology capabilities into compelling solutions, leading technology-related proposal efforts, and partnering cross-functionally to identify and address customer needs. The director also promotes awareness and adoption of technology solutions while serving as a customer-facing technology advocate.

Requirements

Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
8–10 years of relevant experience in IT business relationship management, business analysis, account or client management, or business development.
Working knowledge of core technology concepts sufficient to communicate credibly with technical and non-technical audiences.
Ability to serve as a customer-facing technology advocate and translate complex technical capabilities into clear, compelling business value for non-technical audiences and decision-makers.
Ability to build trust and rapport with stakeholders at varying organizational levels.
Strong verbal and written communication skills, including the ability to simplify technical topics for a business audience.
Strong organizational skills and the ability to manage multiple partner relationships, requests, and priorities simultaneously.
Comfort operating in ambiguity and influencing outcomes without direct authority over the people or systems involved.
Ability to travel 50%–75%, often on short notice.

Nice To Haves

Relevant experience in public education/K-12 or transportation/operations.
RFP or proposal experience, such as APMP certification.
Presales or solutions engineering experience.
Familiarity with transportation technology, such as routing, GPS/telematics, student ridership apps, and parent communication tools.
Familiarity with Salesforce/CRM.
Experience designing or delivering technology training and enablement programs.

Responsibilities

Support the development of qualified sales and conversion targets alongside business development partners through customer meetings, interviews, school board presentations, and trade show and industry events.
Own the technology-related development of responses to Requests for Proposals for bids or conversions, ensuring responses are accurate and submitted on time, and respond to customer and seller inquiries.
Assess RFP technology requirements in close alignment with IT to understand feasibility, identify creative solutions, plan operationalization, and develop tailored messaging.
Develop and maintain a library of standard technology proposal content, including solution descriptions, frequently asked question responses, and diagrams, using product sheets and other approved materials.
Collaborate with IT and the Pricing Team to develop bid models and validate assumptions and technology solution costs.
Collaborate with IT and marketing to develop marketing collateral, assess technology offerings against competitors, represent customer technology needs, and identify gaps in current offerings.
Introduce internal business partners to relevant available technology offerings, platforms, and tools through demos, lunch-and-learns, office hours, and training; support meetings and presentations with current customers.
Participate in trade shows and industry events as a spokesperson for Summit School Services.
Perform other duties as assigned.