Director - Technology Solutions

Marsh McLennan • San Diego, CA

1d • $98,100 - $182,700

About The Position

The Director, Technology Solutions leads the Technology Solutions team and works alongside the Employee Health & Benefits division, overseeing HR technology support offered to clients. The role is responsible for strategic leadership, team development, projects, client support, and HR technology vendor relations. The position interacts with leadership and supports a large group of internal associates and offices, with frequent contact with external vendors. It calls for a service-oriented, hands-on leader who can manage multiple tasks and deadlines, adapt priorities, and handle frequent interruptions.

The position is performed in a typical interior office environment and requires use of a computer keyboard and extended periods in a stationary position. Travel of 10% is required, including one to three overnight trips per quarter, in and out of state. Extended workdays of 10–12 hours are required occasionally for networking and industry functions.

The applicable base salary range is $98,100 to $182,700. Base pay depends on factors including experience, skills, training, location, certifications, education, and applicable minimum wage requirements. The position may also be eligible for performance-based incentives. The total rewards package includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Requirements

• At least 7 years of experience in health and welfare products or markets, specifically in benefits and HR systems.
• Professional history demonstrating increasing levels of responsibility directly related to the position’s duties.
• Strong familiarity with the Employee Health & Benefits marketplace, including industry-specific needs, carriers, and other broker agencies.
• Strong knowledge of benefit plan designs.
• Current technical knowledge and understanding of federal and state Employee Benefit legislation.
• Strong understanding of systems functionality across multiple platforms, including HRIS, Benefit Administration, and Payroll.
• Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and PowerPoint, and ability to run reports and manipulate large data sets.
• Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.
• Excellent communication skills, including explaining technical matters to non-technical audiences and presenting information clearly, concisely, and accurately in writing and verbally.
• Skill in organizing resources and establishing priorities.
• Demonstrated ability to develop, plan, and implement short- and long-range goals.
• Valid driver’s license and reliable transportation.
• Ability to use a computer keyboard and sit in a stationary position for extended periods.
• Ability to travel 10%, including one to three overnight trips per quarter, both in and out of state.
• Ability to work extended hours of 10–12 hours per day on occasion for networking and industry functions.
• Demonstrate the organization’s core values.
• Service-oriented leadership, high personal standards, and a hands-on work style; comfort with varying work pace, concurrent tasks and deadlines, shifting priorities, and frequent interruptions.
• Positive and approachable manner and ability to work effectively with diverse personalities.

Nice To Haves

• Bachelor’s degree strongly preferred.

Responsibilities

• Oversee and manage the MMA West Technology Solutions colleagues across all offices.
• Create and foster team growth opportunities and continued development through coaching, mentoring, and training.
• Develop and maintain senior-level partner relationships.
• Monitor and pursue opportunities to stay current in the industry and strategize to make the shared service a competitive advantage.
• Manage work distribution to maximize team members’ capabilities.
• Interface with the National Center of Excellence to provide opportunities for collaboration.
• Champion and direct strategic initiatives and operational activities.
• Oversee HR Tech Solutions team infrastructure, administration, and operations, including internal ticketing tools, vendor portals, and system access protocols.
• Coordinate vendor evaluation processes for clients implementing new benefits or HCM solutions.
• Negotiate rates and service terms for systems and vendor solutions.
• Represent and advocate for the organization at industry and partner events.
• Encourage a problem-solving mindset by promoting analysis, evaluation, and prioritization of requirements that drive business solutions.
• Identify process improvements and systemic gaps, escalating insights and concerns to leadership.
• Execute special initiatives and projects as directed.
• Support client and prospect consultations to understand pain points, make recommendations, and manage client relationships.

Benefits

• Health and welfare benefits
• Tuition assistance
• 401(k) savings and other retirement programs
• Employee assistance programs
• May be eligible for performance-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed