Manager, Technology Solutions

New York Mets•New York, NY

8d•$90,000 - $110,000•Onsite

About The Position

The New York Mets are seeking a Technology Solutions Manager to manage the delivery, support, and continuous improvement of technology solutions across Citi Field and other Mets facilities. This hands-on role owns internal and third-party applications, with an emphasis on fan-facing technology, corporate systems, CRM platforms, and AI-enabled tools that improve business operations. The manager partners with business leaders, engineers, vendors, and end users to translate needs into secure, scalable, and reliable solutions while ensuring operational readiness for games and events. The role covers the full solution lifecycle, from discovery and requirements through architecture, implementation, testing, deployment, adoption, support, and ongoing improvement. It includes administration and governance of CRM platforms, delivery of AI and automation solutions, vendor and project coordination, and Level 3 support for business-critical applications. The manager also coordinates technical readiness and incident response for games and events, including ensuring critical systems are operational at least three hours before each game. The New York Mets value the unique qualities individuals with various backgrounds and experiences can offer the organization. The organization is committed to providing employees with the opportunity to develop to their fullest potential. The stated salary range is $90,000–$110,000.

Requirements

Bachelor’s degree in computer science, information systems, business technology, or a related field; equivalent relevant experience will be considered.
Substantial progressive experience delivering and supporting business technology solutions, including managing systems, projects, vendors, or complex technical initiatives.
Strong experience with Microsoft technologies, cloud services, collaboration platforms, low-code tools, and enterprise integrations.
Demonstrated experience administering or managing a CRM platform, including data governance, workflows, integrations, reporting, user access, releases, and adoption.
Experience applying generative AI, automation, APIs, scripting, or low-code development to create tools and improve business processes.
Understanding of responsible AI, security, and privacy practices.
Ability to coordinate cross-functional initiatives and work effectively with business leaders, product owners, designers, analysts, engineers, vendors, and end users.
Strong written, verbal, presentation, facilitation, and stakeholder-management skills, including the ability to explain technical topics to nontechnical audiences.
Strong organizational judgment and ability to prioritize multiple initiatives, manage changing business needs, and make effective decisions during high-pressure events.
Ability to work a flexible schedule, including games, events, evenings, weekends, and holidays as required.
Ability to travel occasionally to other venues may be necessary.

Responsibilities

Manage maintenance, support, governance, and scaling of applications supporting internal and ballpark operations, fan engagement, and organizational initiatives.
Manage solution delivery across the full project lifecycle, including discovery, requirements, architecture, implementation, testing, deployment, adoption, support, and continuous improvement.
Support the design and development of user-facing and internal applications, contributing hands-on when appropriate and ensuring solutions are reliable, maintainable, secure, and well documented.
Translate technical and business requirements into scalable solution architectures, implementation plans, and measurable outcomes.
Coordinate collaboration among engineers, vendors, business stakeholders, and end users to validate requirements, manage dependencies, and deliver product rollouts.
Evaluate integrations, upgrades, data flows, security considerations, and support models to prepare solutions for ballpark and enterprise use.
Research and evaluate technologies, platforms, and third-party partners, documenting evaluations, decisions, risks, and recommendations.
Create business and technical requirements that define problems, user needs, constraints, desired outcomes, success measures, and support expectations.
Maintain project plans, priorities, budgets, risks, vendor activities, meetings, and stakeholder communications to keep initiatives aligned with scope and schedules.
Define and coordinate quality assurance, unit, integration, user acceptance, performance, and operational-readiness testing.
Manage CRM platform administration, roadmap, governance, data quality, security, integrations, and ongoing optimization, including related customer, partner, and fan-engagement workflows.
Partner with Sales, Service, Marketing, Operations, and other stakeholders to improve CRM reporting, segmentation, automation, and user experience.
Establish CRM configuration, release management, access-control, documentation, training, and vendor-support standards within the broader solution-governance framework.
Identify, prioritize, and deliver AI and automation solutions to streamline workflows, improve decision-making and service, and reduce manual effort.
Use generative AI, low-code tools, APIs, and scripting to prototype and build secure internal solutions, applying human oversight, privacy, data-governance, and responsible-use standards.
Coordinate technical readiness and provide hands-on support for Citi Field games and events, working with internal teams, vendors, escalation paths, and communications.
Serve as escalation owner for game-day fan-facing technology issues, including POS, identity and access technologies, security solutions, CRM-connected experiences, and other critical platforms.
Assess and troubleshoot incidents rapidly, ensuring timely communication, documentation, root-cause analysis, and follow-through.
Coordinate vendor response and internal resources to restore service quickly and minimize operational impact.
Coordinate repair, maintenance, lifecycle, and readiness activities for critical technology used during games and events.
Ensure critical systems are operational at least three hours before each game and complete post-event equipment care, issue review, and follow-up.
Maintain support procedures, architecture references, runbooks, knowledge articles, and training materials for supported hardware and software.
Provide Level 3 support for business-critical internally developed and third-party applications, with clear ownership and service expectations.
Manage intake, prioritization, triage, escalation, and resolution of production questions and incidents; use trend analysis to reduce recurring issues.
Define adoption and performance measures, monitor solution value, and refine CRM, AI, and automation capabilities based on business outcomes, operational performance, and user feedback.