Aircraft Technology Solutions Manager

Citadel Aviation • Dallas, TX

4d • Hybrid

About The Position

The Aircraft Technology Solutions Manager serves as Citadel Aviation’s technology advisor during the sales process, covering avionics, cabin systems, and aircraft connectivity. The role partners closely with Sales and customers on active pursuits, helping them understand available and emerging aircraft technologies, assembling quotes and proposals when needed, and translating customer vision into requirements Engineering can build. It is a customer-facing, deal-paced individual contributor role, with an emphasis on providing accurate answers quickly, often the same day.

Approximately 70% of the role focuses on customer and Sales advisory work, including technology discovery, configuration guidance, quoting support, and demonstrations. Approximately 30% focuses on engineering translation and requirements, including validating feasibility and maintaining standard configurations, quote references, and demonstration tools.

The position works most closely with Sales leadership and customers, and also coordinates with Engineering, Planning and Procurement, and program teams to support continuity from sale through delivery. Regular travel is required for customer meetings, demonstrations, and pursuit-related events. The role is based in Dallas, Texas, or Lake Charles, Louisiana, or may be hybrid. When not traveling, the position is in the office five days per week, with occasional on-aircraft or hangar exposure during customer demonstrations.

Requirements

• Bachelor's degree in a related field, or equivalent professional experience.
• At least 5 years of experience in aviation or aerospace in a customer-facing technical role, such as solutions engineering, technical sales, service sales, or technical account management.
• Direct experience with avionics systems through installation, service, troubleshooting, or sales.
• Demonstrated ability to translate customer or business requirements into specifications a technical team can act on.
• Strong presentation and demonstration skills, including experience presenting to executives or high-net-worth customers.
• Working knowledge of cabin technology, connectivity, and cabin management systems, or demonstrated ability to learn complex technical systems quickly.
• Excellent communication and presentation skills, with comfort addressing high-net-worth and executive audiences.
• Ability to translate fluently between commercial vision and technical detail.
• Ability to influence quotes and deals in an advisory role without setting price or owning the final close.
• Ability to work quickly and accurately, turning common requests around the same day without sacrificing quality.
• Self-directed approach and comfort operating without an established playbook.
• Curiosity about and current awareness of emerging avionics, cabin, and connectivity technology trends.
• Ability to build trust quickly and treat Sales and customers as partners.

Nice To Haves

• Experience in business aviation or high-end aircraft completions.
• Experience building standard quotes, proposals, or sales enablement materials for avionics or cabin upgrades.
• Familiarity with emerging technologies for a seamless cabin experience, such as cabin network architecture, personalization, sensing, or control systems.

Responsibilities

• Lead technology discovery with customers and prospects, shaping technology visions across avionics, cabin systems, and connectivity.
• Guide customers and Sales through technology options and configurations for active pursuits.
• Help Sales prepare quotes and proposals, aiming for same-day quotes on common upgrades.
• Design and deliver technology demonstrations for customers and prospects.
• Translate customer vision into validated requirements Engineering can build against.
• Confirm feasibility before commitments are made.
• Build and maintain standard configurations, quote references, and demonstration tools to support fast, consistent quoting.
• Work with Sales leadership as an advisory partner on pursuits.
• Coordinate with Engineering to hand off validated requirements and confirm feasibility.
• Work with Planning and Procurement partners on cost and schedule inputs for quotes.
• Coordinate with program teams to support continuity from sale through delivery.
• Travel regularly to customer meetings, demonstrations, and pursuit-related events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager