Customer Solutions Director

RXO • Southfield, MI

1d

About The Position

The Customer Solutions Director in Managed Transportation at RXO manages client relationships, meets or exceeds customer expectations, drives continuous improvement across functional areas, and ensures value is delivered through effective operational solutions and service improvements. The role develops efficient methods to meet customer needs and serves as the primary customer contact for new initiatives and high-level critical issues. It works across Operations, Procurement, Freight Bill Audit, Solutions Engineering, and Technology to improve service, financial performance, and customer value.

The director conducts strategic account reviews, supports sales and startup plans, develops multilevel customer relationships, monitors customer revenue achievement, and participates in integration planning. Success is measured across financial performance, service, innovation, solutions, and relationships. The position may require a flexible schedule, including weekends, and travel up to 25% of the time.

Requirements

• At least 7 years of logistics experience.
• Experience in a managerial role.
• Experience performing complex analyses of data, processes, policies, procedures, and/or systems.
• Availability to work a flexible schedule, which may include weekends.
• Ability to travel up to 25% of the time.

Nice To Haves

• Bachelor’s degree in Management or Logistics.
• Capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results.

Responsibilities

• Develop effective and efficient methods to meet customer needs and serve as the primary customer contact for new initiatives and high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct regular strategic account reviews with assigned customers to assess service needs and usage trends.
• Engage customers through continuous improvement roadmaps and drive value across Operations, Procurement, Freight Bill Audit, Solutions Engineering, and Technology.
• Execute assigned components of sales-to-startup action plans and support Sales teams in growing FUM for Managed Transportation.
• Develop and maintain strategic, multilevel customer relationships to identify the needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and take appropriate action with key stakeholders to ensure commitments are met or exceeded.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives in financial performance, service, innovation, solutions, and relationships.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed