Customer Solutions Director

RXO, Inc. • Southfield, MI

2d

About The Position

As a Customer Solutions Director in Managed Transportation at RXO, you will manage client relationships, meet or exceed client expectations, drive continuous improvement across functional areas, and ensure customers receive value through effective operational solutions and service improvements.

Requirements

• At least 7 years of logistics experience.
• Experience in a managerial role.
• Experience performing complex analyses of data, processes, policies, procedures, and/or systems.

Nice To Haves

• Bachelor’s degree in Management or Logistics.
• Availability to work a flexible schedule, which may include weekends, and travel up to 25% of the time.
• Capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results.

Responsibilities

• Develop effective and efficient methods to meet customer needs and serve as the primary customer contact for new initiatives and high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct regular strategic account reviews with assigned customers to assess service needs and usage trends.
• Engage customers through continuous improvement roadmaps (CIRs) and drive value across Operations, Procurement, Freight Bill Audit, Solutions Engineering, and Technology.
• Execute assigned components of sales-to-startup action plans and support Sales teams in growing FUM for Managed Transportation.
• Develop and maintain strategic, multilevel customer relationships to uncover the specific needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and take appropriate action with key stakeholders to meet or exceed commitments.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives for financial performance, service, innovation, solutions, and relationships.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.
• Dental Care Flexible Spending Account and Commuter Spending Account.
• Health Reimbursement Arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed