Director, Commercial Training & Development

Johnson & Johnson Innovative Medicine • Jacksonville, FL

23h • Hybrid

About The Position

The Director, Commercial Training & Development provides strategic leadership for the commercial learning agenda and leads a team responsible for enabling sales and broader commercial stakeholders with the skills, knowledge, and tools required to deliver business results. This leader sets the vision and operating model for commercial training, ensuring programs are aligned to brand strategy, quarterly execution priorities, and evolving customer needs. This position reports to the Senior Director, Commercial Operations. This role partners closely with Sales Leadership, Marketing, Professional Education, Medical/Clinical and Commercial Operations to design and execute an integrated learning strategy across onboarding, launch readiness, selling skills, other sales competencies, account management, sales management, leadership development, and adoption of system/tools. The Director leads the Commercial Training & Development team, including the Associate Director, Strategic Development; Senior Manager, Sales Training; and Senior Manager, Commercial Training Academies and Learning Technology, and establishes governance, prioritization, and measurement to ensure training investments translate into field execution, customer impact, and sustainable performance.

Requirements

• Bachelor’s degree required; advanced degree (MBA, MS, EdD) and/or relevant certifications preferred.
• 10+ years of progressive commercial experience across sales, sales training/enablement, commercial excellence, and/or related leadership roles is required; healthcare, medtech, pharma, or vision care experience preferred.
• Proven track record of positively impacting business performance leading Commercial Training, Learning and Development teams.
• 3+ years of leadership experience with demonstrated ability to build and develop high-performing teams.
• Proven expertise in adult learning principles, instructional design, facilitation, and blended learning strategy.
• Strong business acumen with ability to translate strategy into prioritized learning plans and measurable capability outcomes.
• Experience partnering cross-functionally with Marketing, Medical/Clinical, Sales Operations, and Sales Leadership to deliver integrated field readiness.
• Excellent executive communication, influencing, and stakeholder management skills, including the ability to align and drive decisions with senior leaders.
• Strong project management skills with ability to lead multiple concurrent initiatives on tight timelines.
• Travel approximately 20-35% as needed (includes field travel and periodic team/leadership meetings).

Nice To Haves

• Coaching
• Cross-Functional Collaboration
• Developing Others
• Global Market
• Inclusive Leadership
• Leadership
• Learning Materials Development
• Operations Management
• Performance Measurement
• Process Improvements
• Resource Planning
• Sales Enablement
• Sales Support
• Sales Training
• Strategic Sales Planning
• Training Needs Analysis (TNA)

Responsibilities

• Set the Commercial Capability Strategy, define and own the commercial training and development vision, aligning to enterprise strategy and business priorities.
• Own the end‑to‑end commercial capability agenda, ensuring that selling, leadership, economic, and execution skills are developed through integrated academies, role-based journeys, and technology-enabled delivery.
• Lead, coach, and develop the Commercial Training & Development team; ensure accountability, set clear objectives, operating rhythms, and standards for capability building, content quality, facilitation excellence, and stakeholder partnership.
• Establish integrated annual learning plans (including needs assessment, curriculum architecture, delivery modalities) and quarterly enablement roadmaps aligned with business priorities (e.g., launches, Sales Plan of Action, segmentation, and channel strategies)
• Develop the strategy and oversee onboarding for new hires and role transitions, ensuring effective time-to-productivity outcomes and consistent capability baselines across roles and regions.
• Drive development and reinforcement of core selling capabilities (e.g., clinical selling, economic/value selling, account management, objection handling, negotiation, and territory planning).
• Partner with cross-functional leaders to translate strategy and product/clinical content into clear, compliant, field-ready learning experiences and tools.
• Ensure training content is accurate, current, and aligned to approved claims, messaging, and promotional practices; implement review/approval processes and version control.
• Develop and scale train-the-trainer approaches, facilitation guides, and leader-led enablement to expand reach and consistency.
• Oversee learning measurement strategy, including proficiency/certification, adoption metrics, and impact/effectiveness indicators tied to execution KPIs.
• Champion field technology and tool adoption (e.g., CRM/Salesforce, enablement platforms, analytics), partnering with Sales Operations to improve utilization and productivity.
• Manage vendor relationships and budget planning to optimize external resources, platforms, and content development capabilities.
• Promote a culture of continuous learning, feedback, and inclusion; embed leadership behaviors and development pathways for commercial roles.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave –240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees