Director, Clinical Crisis Response & High-Acuity Care Safety

Flourish Health•Washington, DC

5d•Remote

About The Position

Flourish Health is dedicated to ensuring that everyone has access to high-quality mental health care, addressing the significant challenge that 1 in 25 adolescents and young adults are diagnosed with serious mental illness and often struggle to access care. This role is for a Director of Crisis Response to lead all crisis operations at Flourish. The position involves managing the Crisis Response team, providing real-time supervision and consultation to crisis managers, offering crisis intervention for overflow or coverage, and ensuring that crisis situations are handled safely, consistently, and quickly. The Director will also partner cross-functionally to improve existing crisis operations and is responsible for the effectiveness of the crisis system, both in real-time and as the organization scales. This includes building and improving the crisis response system, staff training, and standardizing and scaling this work across the organization. This is a leadership role for an individual who is calm under pressure, highly clinical, and experienced in managing high-acuity situations.

Requirements

Independently licensed mental health clinician (PhD, LCSW, LPC, or equivalent)
Eligible for licensure across all 50 states
8+ years of clinical experience after licensure
At least 2+ years leading or managing crisis care or high-acuity clinical teams
Experience supervising clinicians or care teams
Strong judgment in high-risk, fast-moving situations
Calm and decisive under pressure
Comfortable working in a fast-changing startup environment
Must be 18 years or older

Responsibilities

Manage and supervise the Crisis Managers team day to day
Oversee all active crisis cases and make sure the right actions are being taken
Serve as the top escalation point for high-risk or complex situations
Make real-time decisions during crisis situations when needed
Ensure staff are following crisis protocols and safety procedures
Set up and maintain clear supervision systems for all crisis work
Review crisis cases after they happen and identify what went well and what needs to improve
Build and improve crisis response workflows and systems so they scale
Train and coach staff on crisis response, de-escalation, and safety planning
Partner with clinical and product teams to improve how crisis care is delivered across the platform
Provide direct patient care in crisis intervention and/or post-crisis stabilization, including brief stabilization sessions or group support, as program needs evolve.
Step in directly when needed to support high-acuity cases