Director, Client Solutions

Acosta•Eden Prairie, MN

About The Position

As a Connected Commerce Client Solution leader, this role bridges prospective clients’ business challenges and Acosta Group’s omnichannel commerce solutions. The Director serves as a strategic and technical advisor during the Go-To-Market (GTM) cycle, partnering with Business Development Executives on value-based selling, technology demonstrations, and proof-of-concept validations. The primary objective is to understand client pain points, align them with connected commerce capabilities, and demonstrate the financial and operational impact of those solutions. The role owns the technical win by scoping requirements, coordinating internal delivery experts, leading short-form pilots, and delivering Proof of Value (PoV) and ROI assessments to executive stakeholders. It also leads discovery, solution architecture and proposals, pilot execution and value engineering, and continuous improvement of GTM strategies and processes.

Requirements

Bachelor’s degree in business, Digital Marketing, or a related field.
10–15+ years of experience in a Pre-Sales, Sales Engineering, or eCommerce technical strategy role.
Deep foundational knowledge of the modern commerce landscape, including retail media networks, digital shelf analytics, shopper marketing ecosystems, and enterprise eCommerce operations.
Proven ability to coordinate internal resources and subject matter experts and integrate specialized expertise into unified customer-facing solutions.
Proven track record of building financial models, ROI calculators, and business cases that translate technical features into measurable business outcomes.
Exceptional presentation skills, including the ability to explain complex concepts simply and present to stakeholders from VP to C-suite level.
Ability to manage multiple client pilots and active sales cycles simultaneously while maintaining high-quality proposal writing and technical scoping.

Nice To Haves

Experience in the retail, CPG, or commerce technology sectors.
Experience with Amazon is preferred.

Responsibilities

Lead discovery sessions to identify and document customer pain points, business objectives, and operational bottlenecks.
Assess client needs in digital shelf and content optimization, eCommerce management, shopper marketing, and retail media management.
Translate customer requirements into tailored, connected commerce solution architectures.
Own technical and solution-architecture contributions to RFPs, pitches, and complex commercial proposals.
Coordinate subject matter experts across Digital Shelf Management, eCommerce Management, and Shopper Marketing to validate solutions and support pitches.
Deliver customized demonstrations of Acosta capabilities and platforms, connecting features to client needs.
Serve as the subject matter lead in client discussions and address technical, operational, and strategic questions.
Design, launch, and manage short-form pilots or sandbox environments.
Define pilot success criteria and ensure pilots are completed within the designated timeframe.
Develop data-driven Proof of Value reports and ROI assessments following pilots or discovery engagements.
Present value realization metrics to client leadership, quantifying revenue growth, cost savings, or efficiency gains.
Capture field learnings, client feedback, and market shifts from sales cycles to support GTM transformation.
Update and refine the Connected Commerce GTM playbook and standardize enterprise sales processes and value-based selling models.
Maintain knowledge of the commerce landscape and evolve solution architectures and competitive positioning.
Manage multiple client pilots and active sales cycles while maintaining quality in proposals and technical scoping.