Director, Client Services - Events & Experiential

First Global Management Services, Inc.•New York, NY

20h•$105,444 - $121,261•Hybrid

About The Position

The Director, Client Services plays a key role in managing client relationships and supporting the strategic development of assigned accounts. The role is responsible for successful program delivery, client satisfaction, and contributing to revenue growth. Acting as a trusted client partner and internal leader, the Director oversees account performance, supports financial management, and contributes to long-term account planning. The position requires strong client management experience, commercial acumen, and the ability to guide teams toward consistent, high-quality service delivery. The Director serves as the primary contact and strategic advisor for assigned clients, maintains account plans and growth pipelines, leads account reviews, monitors performance against targets, and addresses client satisfaction trends. The role also manages contract negotiations and renewals, monitors service agreements and KPIs, works with the Commercials Team on budgets and forecasts, follows client finance processes, and maintains account information in internal systems such as Salesforce. The Director identifies and qualifies new business opportunities, develops growth proposals, engages expertise across FIRST and externally, and looks for process improvements and new solutions.

Requirements

Position requires 8–10 years of experience.
At least 8 years of client management experience delivering exceptional service to large client accounts.
A strong and consistent track record of meeting and exceeding account or departmental targets and objectives.
Ability to travel domestically 20–40%; international travel may also be required when necessary.

Nice To Haves

Bachelor’s degree preferred.
Experience with corporate or financial clients is highly preferred.
At least 3 years of event management experience is highly preferred.

Responsibilities

Act as the primary point of contact and strategic advisor for assigned clients.
Build and maintain strong client relationships, supporting long-term partnerships and continued growth.
Maintain account plans and develop a pipeline of growth opportunities across clients’ businesses.
Conduct monthly updates and lead quarterly account reviews.
Monitor monthly performance against annual targets, identify gaps, and implement actions to address them.
Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth.
Manage contract negotiations and renewals in collaboration with shared services.
Monitor client contracts, service level agreements, and key performance indicators to support service excellence.
Collaborate with the Commercials Team to manage budgets, forecasts, financial performance, accuracy, and account profitability.
Follow client invoice and finance processes.
Analyze historical information and trends to provide insights into current fiscal status.
Identify future opportunities and track them in the CRM system.
Manage and execute client requests related to compliance and account matters.
Maintain accurate reporting in internal systems such as Salesforce, including pipeline, performance metrics, and financials.
Identify new opportunities and develop proposals for account growth.
Qualify new business opportunities and involve the necessary capabilities and expertise from FIRST and external partners.
Look for ways to streamline processes, identify best practices, and develop new solutions.

Benefits

Medical, dental, and vision coverage, including the option of a high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverages.
Wellness stipend.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura Identity Theft Protection.
Annual discretionary bonus eligibility.
Potential opportunities to work on projects across different locations.