Director - Change Management

United Airlines•Chicago, IL

17h•Hybrid

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!

Requirements

8+ years of related experience
Knowledge of change management principles, methodologies and tools
Strong organization and project management skills
Ability to work collaboratively with others and excellent active listening skills
Strong written and verbal communication skills, including presenting ideas and concepts to leadership
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Certification in Change Management methodologies (e.g. Prosci Certified Change Practitioner, Certified Change Management Professional™ (CCMP™)) with program level experience in leading strategy/execution of Change Management deliverables, across multiple workstreams
Experience facilitating groups of individuals to unstructured outcomes
Experience in motivating change management methodologies in aviation and/or frontline employees’/operations
Knowledge of quantitative and qualitative research methods, data collection & analysis and data visualization
Ability to interpret data, analyze results using statistical techniques and providing ongoing reports

Responsibilities

Define and manage the change management methodology and principles for operational projects
Develop and implement a comprehensive Change Management Playbook, in collaboration with subject matter experts, to standardize protocols and ensure consistent documentation
Provide thought leadership and problem-solving expertise to proactively address issues, navigate roadblocks, and influence key decisions in support of change management objectives
Direct the resolution of highly complex or unusual business problems applying advanced critical thinking via change management methodology
Lead select key initiatives by driving and delivering critical workstreams
Define the governance structure, cadence, and strategy for transformational change initiatives
Lead cross-functional teams such as Digital Technology, Customer Insights, Operations, Training, and Communications to align on a unified change management approach.
Mobilize change champions by working with operational leaders to identify resources, onboard teams, build capabilities, and roll out strategies
Collaborate and partner with Communications, and Training, to develop employee-centric plans aligned with our Change management Plan
Define milestones and Key Performance Indicators for the overarching change management plan
Regularly report on performance metrics, risks, and progress to executive leadership, ensuring transparency and accountability
Proactively identify and mitigate potential risks to the successful delivery of the change management roadmap
Communicate complex change management strategies, findings, and recommendations to various audiences, including the Executive Leadership Team and Executive Committee
Facilitate presentations and discussions to drive alignment, secure buy-in, and achieve key outcomes
Negotiation with senior leaders may be necessary across the business
Lead, develop and mentor members of the Change Management team