Director, Campus Ambassadors Program

The University of Texas at Austin•Austin, UT

2d•Onsite

About The Position

The Director of the Campus Ambassadors Program leads a new team dedicated to creating a welcoming, safe, and supported experience for students and guests at UT Austin. The Director builds and leads a small team that serves as an active, friendly presence across campus, providing hospitality and proactive attention to student wellbeing and safety. This is a fixed-term position currently funded through December 31, 2028. Continuation beyond that date is contingent upon program success, available funding, and institutional approval.

Requirements

Bachelor's degree and 10 years of professional experience.
Five years of experience leading a team.
Demonstrated ability to build a team and program from the ground up.
Experience designing and delivering effective training and development.
Experience collecting data, writing reports, and presenting information to stakeholders.
Experience using MS Office products and professional software tools.
High degree of professionalism.
Outgoing, approachable, and engaging manner; assertiveness when needed; and respect and genuine concern for student wellbeing.
Comfort representing the university's spirit and values to a wide range of audiences.
Excellent verbal and written communication skills.
Excellent professional judgment and experience handling difficult situations requiring quick decisions.
Class C operator's driver's license; the selected applicant must provide a current three-year driving record from their current state of residence.
If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.

Nice To Haves

Experience in hospitality, guest services, event operations, security or enforcement, or a related student-facing field.
Familiarity with and enthusiasm for the UT Austin campus community and culture.
Experience balancing a welcoming, service-oriented approach with attention to safety and risk management.
CPR/First Aid certification.
Completion of the UT Austin Drive Safely Course and Golf Cart Certification.

Responsibilities

Build and lead the Campus Ambassadors team from the ground up, including hiring and training staff.
Model and instill an approach rooted in hospitality and responsibility.
Design and deliver proactive training, education, and outreach for the team, student organizations, and campus partners.
Establish and maintain an active presence in designated high-traffic and high-need campus areas during defined hours, and design, evaluate, and improve team shifts and responsibilities.
Maintain awareness of situations that could put students at risk and ensure staff know how and when to make warm handoffs to appropriate campus partners.
Provide additional support during campus events and activities when requested.
Build and sustain partnerships with campus and off-campus units, including UTPD, Facilities and Maintenance, Healthy Horns, and West Campus Ambassadors.
Track and report program impact, including incidents and interventions, handoffs to support services, and other metrics to be defined during the program's first year.
Represent the program effectively to campus partners and leadership.
Serve on relevant University committees.