Director, Campus Ambassadors Program

University of Texas at Austin

3d•$90,000•Onsite

About The Position

The Director of the Campus Ambassadors Program leads a new team focused on creating a welcoming, safe, and supported experience for students and guests at UT Austin. The Director builds and leads a small team that provides a friendly, active presence across campus, with hospitality and proactive attention to student wellbeing and safety. This is a fixed-term position currently funded through December 31, 2028. Continuation beyond that date depends on program success, available funding, and institutional approval. The Director oversees team hiring, training, scheduling, campus coverage, partner coordination, and program evaluation. The role maintains a presence in designated high-traffic and high-need campus areas, coordinates warm handoffs to appropriate campus partners, supports events when requested, and reports on program impact. The position is based at the UT Main Campus and requires outdoor mobility in varying weather, extended standing and walking, and some evening and/or weekend hours. The position requires a bachelor's degree, 10 years of professional experience, and five years of team leadership experience. A Texas driver's license is required. Salary is $90,000 or more, depending on qualifications.

Requirements

Bachelor's degree and 10 years of professional experience.
Five years of experience leading a team.
Demonstrated ability to build a team and program from the ground up.
Experience designing and delivering effective training and development.
Experience collecting data, writing reports, and presenting information to stakeholders.
Experience using MS Office products and professional software tools.
High degree of professionalism; an outgoing, approachable, and engaging attitude; assertiveness when needed; and respect and genuine concern for student wellbeing.
Comfort representing the university's spirit and values to a wide range of audiences.
Excellent verbal and written communication skills.
Excellent professional judgment and experience handling difficult situations requiring quick decisions.
Required Texas driver's license; applicants must provide a current three-year driving record from their current state of residence. Non-Texas residents must obtain a Texas driver's license within 30 days of becoming a Texas resident.
Three work references, including at least one supervisor reference.

Nice To Haves

Experience in hospitality, guest services, event operations, security or enforcement, or a related student-facing field.
Familiarity with and enthusiasm for the UT Austin campus community and culture.
Experience balancing a welcoming, service-oriented approach with attention to safety and risk management.
CPR/First Aid certification.
UT Austin Drive Safely Course Completion and Golf Cart Certification.

Responsibilities

Build and lead the Campus Ambassadors team from the ground up, including hiring and training staff.
Model and instill an approach rooted in hospitality and responsibility.
Design and deliver proactive training, education, and outreach for the team, student organizations, and campus partners.
Establish and maintain an active presence in designated high-traffic and high-need campus areas during defined hours.
Design, evaluate, and improve team shifts and responsibilities to maximize effectiveness.
Watch for situations that could put students at risk and ensure staff know how and when to make warm handoffs to appropriate campus partners.
Provide additional support during campus events and activities when requested.
Build and sustain partnerships with campus and off-campus units, including UTPD, Facilities and Maintenance, Healthy Horns, and West Campus Ambassadors.
Track and report program impact, including incidents and interventions, handoffs to support services, and other program metrics.
Represent the program to campus partners and leadership.
Serve on relevant University committees.
Make day-to-day decisions about staffing, scheduling, team assignments, training content and delivery, routine partner coordination, and immediate interventions and handoffs.
Obtain higher-level approval for program budget or headcount changes, shifts in program scope or mandate, enforcement actions on institutional rules or policies, and engagement with the President's Office or public/media communications about the program.