Director, Business Systems

Square Enix America • El Segundo, CA

7d

About The Position

The Director, Business Systems leads the Business Systems function across Square Enix West, ensuring enterprise applications are reliable, secure, cost-effective, and aligned with business priorities. The role is accountable for the strategy, governance, and operation of systems supporting Finance, Sales Operations, eCommerce, Compliance, and other business-critical functions. It leads a specialist team and oversees application services, suppliers, budgets, controls, continuous improvement, and the transition of new capabilities into sustainable operational support.

Working closely with senior business and technology stakeholders, the Director translates business priorities into a practical systems roadmap and ensures risks, constraints, and investment requirements are clearly understood. The role is based in Los Angeles and works across a geographically distributed Square Enix West environment.

The portfolio includes ERP, sales processing, financial applications, EDI, integration platforms, and tax and e-invoicing solutions, including Unit4 ERP, Microsoft Dynamics, and Pega. The portfolio may evolve as business requirements and technology platforms change.

Requirements

• Substantial experience leading Enterprise Applications, Business Systems, ERP, or a comparable technology function.
• Experience managing a business-critical ERP and broader application portfolio supporting finance and operational processes.
• Proven leadership of technical and functional teams, including capability development and succession planning.
• Experience owning application strategy, service delivery, lifecycle management, and continuous improvement.
• Strong supplier, commercial, and outsourced-service-management experience.
• Experience managing significant operational and project budgets.
• Practical understanding of application integration, data management, cloud services, and SaaS operating models.
• Experience operating in an audit, controls, or compliance-sensitive environment.
• Strong senior stakeholder management, communication, negotiation, and decision-making skills.

Nice To Haves

• Experience with Microsoft Dynamics 365, particularly within a finance, sales, or order-management environment.
• Experience with Unit4 ERP, SAP S/4HANA, Oracle Fusion Cloud ERP, or another comparable enterprise ERP platform. Direct Unit4 experience is beneficial but not required.
• Familiarity with EDI, integration platforms, workflow tools, tax, or e-invoicing solutions.
• Experience delivering automation, AI-enabled process improvement, or business process transformation.
• Understanding of ITGC, JSOX, or comparable technology-control frameworks.
• Strategic but pragmatic approach, with the ability to move between longer-term planning and operational problem-solving.
• Ability to bring clarity to competing priorities and make balanced, evidence-based decisions.
• Commercial awareness and confidence challenging suppliers and technical recommendations.
• Collaborative, accountable, and focused on measurable business outcomes.
• Commitment to service quality, team development, and continuous improvement.

Responsibilities

• Lead, coach, and develop the Business Systems team, establishing clear objectives, accountabilities, and development plans.
• Build trusted relationships with senior stakeholders across Finance, Sales Operations, eCommerce, HR, Legal, Compliance, and IT.
• Represent Business Systems in planning, prioritization, and investment discussions.
• Strengthen team resilience through documentation, knowledge sharing, succession planning, and cross-training.
• Own the Business Systems roadmap and prioritization process, balancing operational, compliance, and strategic demand.
• Identify opportunities to simplify processes, improve service quality, and reduce manual effort through platform optimization, automation, workflow, and AI.
• Evaluate applications and operating models, recommending investment, consolidation, or replacement where appropriate.
• Maintain a prioritized improvement backlog aligned with measurable business outcomes.
• Provide executive ownership and governance of the Business Systems application portfolio.
• Ensure supported platforms are stable, secure, supportable, and appropriately integrated.
• Oversee application lifecycle management, upgrades, releases, service arrangements, and operational support.
• Ensure projects and new platforms transition successfully into sustainable support models.
• Provide oversight of solution designs and supplier recommendations, with a focus on business outcomes and long-term supportability.
• Ensure Business Systems operates within established technology, security, privacy, and control frameworks.
• Maintain effective change, testing, release, documentation, and approval processes.
• Support ITGC, JSOX, audit, and other compliance requirements relating to business applications.
• Identify and manage application, data, integration, supplier, and operational risks.
• Work with Finance, Internal Audit, Compliance, Privacy, Information Security, and external auditors as required.
• Own relationships with software vendors, implementation partners, and outsourced service providers.
• Govern service performance, contractual commitments, commercial discussions, and escalations.
• Manage multi-million-dollar operational, supplier, and project expenditure, including forecasting and cost control.
• Ensure external partners provide value for money while building internal knowledge and reducing avoidable dependency.
• Support business cases and investment proposals for future capabilities.

Benefits

• 100% medical, dental, and vision coverage, with the option to add a spouse/domestic partner and children at 2% of the premium.
• Medical FSA and Dependent Care FSA to help pay for medical, childcare, or adult care expenses with pre-tax dollars.
• Wellness programs, including mental health resources, counseling, financial wellbeing, support for future moms, and a 24/7 Employee Assistance Program hotline.
• Up to 25 days of PTO earned from the start.
• 13 major holidays observed.
• Job-protected leave for unexpected life events.
• 401K auto-enrollment and employer-match contribution.
• Copies of every game title and discounts on thousands of games in the company’s library.
• $1,000 referral bonus for referring a new team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed