Director, Behavioral Health Care and Coordination Services
About The Position
Provide operational leadership for Behavioral Health Care & Coordination Services, ensuring effective delivery of integrated behavioral health, social work, and service coordination services that achieve organizational, financial, quality, and client outcome objectives. Lead staff and service operations by establishing priorities, managing resources, driving quality improvement, ensuring compliance, and fostering collaboration to deliver coordinated, person-centered services for older adults. The role develops processes for integrated service delivery, timely access to care, referral management, and coordinated transitions across programs. It collaborates with internal departments and community partners to strengthen referral pathways, reduce barriers, improve service utilization, and enhance client experience. The Director oversees service coordination contracts, establishes productivity measures, supports student placements and professional development partnerships, and promotes interdisciplinary collaboration. The position also assesses community and client needs, contributes to program development, participates in organizational initiatives, and partners with the Benjamin Rose Institute to apply research findings and evidence-informed practices. Management responsibilities include financial stewardship, team development and performance management, collaborative relationship building, compliant operations, quality improvement, data-informed decisions, and program growth and sustainability. Other duties may be assigned.
Requirements
- Master’s degree in social work, counseling, or a related field.
- Minimum of five years of progressive leadership experience in behavioral health or care coordination, including program management, staff supervision, referral and intake operations, contract oversight, and performance improvement.
- Working knowledge of clinical service delivery, care coordination models, and person-centered practice.
- Experience leading organizational change, quality improvement initiatives, and cross-functional teams.
- Skill in establishing productivity measures, monitoring performance metrics, and aligning operational practices with industry standards and best practices.
- Knowledge of regulatory, contractual, accreditation, and funding compliance requirements.
- Ability to build collaborative relationships with community partners, healthcare organizations, referral sources, and other stakeholders.
- Demonstrated proficiency in managing budgets, interpreting financial reports, and achieving operational and quality outcomes.
- Ability to use data and performance metrics to drive operational decisions and improve outcomes.
- Excellent organizational skills and ability to handle multiple tasks and prioritize work.
- Strong verbal, written, oral, and electronic communication skills.
- Proficiency with computer software such as Microsoft Outlook and Office, electronic health record software, database management, and financial software support.
- Insured car and valid Ohio driver’s license required.
- Ability to travel and uphold the stress of traveling.
- Ability to meet the described physical demands, including light to moderate lifting up to 20 pounds and extended computer use.
Nice To Haves
- Current, unrestricted Ohio social work or counseling license, such as LISW or LPCC.
- Experience working within or alongside clinical teams.
Responsibilities
- Develop and implement processes that promote integrated service delivery, timely access to care, and a seamless client experience across programs.
- Lead referral management to support timely response, appropriate triage, effective assignment, and coordinated transitions across Benjamin Rose programs and services.
- Collaborate with internal departments and service areas to strengthen referral pathways, reduce barriers to access, improve service utilization, and enhance client experience.
- Develop and maintain community referral networks with healthcare providers, community organizations, and other referral partners.
- Oversee service coordination contracts and ensure contractual obligations, service standards, reporting requirements, and performance outcomes are achieved.
- Develop and implement productivity measures that support workforce planning and efficient, high-quality service delivery.
- Partner with academic institutions and training programs to support student placements, internships, and development of behavioral health and social service professionals.
- Promote collaboration among interdisciplinary teams and effective communication across service areas.
- Assess community and client needs and contribute to developing and enhancing programs and services.
- Participate in organizational initiatives, committees, and cross-functional projects that advance the organization’s mission and strategic priorities.
- Partner with the Benjamin Rose Institute to integrate research findings and evidence-informed practices into services.
- Manage resources and budgets, interpret financial information, and identify opportunities to improve financial performance and sustainability.
- Develop high-performing teams; coach and mentor employees; manage performance and accountability; foster engagement; communicate clearly; lead change; and promote continuous learning.
- Build and maintain collaborative relationships with internal teams, clients, community partners, referral sources, and external stakeholders.
- Oversee compliant program operations, apply quality improvement practices, use data to inform decisions, implement best practices, and improve processes.
- Identify emerging needs and opportunities, pursue innovation, and implement strategies that support program growth and sustainability.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
