Director of Behavioral Health Services

NEW Community Clinic LTD•Green Bay, WI

13h•$60 - $82

About The Position

The Director of Behavioral Health Services is a key member of N.E.W. Community Clinic (NEWCC), providing strategic, clinical, and operational leadership for the organization's behavioral health services. This position leads the continued development, implementation, quality, and growth of behavioral health programs in alignment with NEWCC's mission, vision, strategic priorities, and commitment to accessible, high-quality care. NEWCC is committed to providing quality, comprehensive, and compassionate healthcare to underserved, underinsured, and uninsured patients, regardless of their ability to pay. The Director plays a critical role in ensuring behavioral health services are effectively integrated across NEWCC's service lines and outreach programs. Under the direction of the Chief Executive Officer (CEO), the Director of Behavioral Health Services provides leadership and oversight for the behavioral health service line, including program development, clinical quality, operational performance, workforce development, community partnerships, and patient access. This position is responsible for the continued development and implementation of the Patient Centered Behavioral Health (PCBH) program and other behavioral health services across NEWCC. The Director works collaboratively with organizational leaders and interdisciplinary teams to improve access, patient outcomes, quality, efficiency, and financial performance. As a clinical and operational leader, the Director provides guidance, support, supervision, and professional development to the behavioral health team while ensuring services are delivered in accordance with applicable professional standards, organizational policies, and state and federal requirements.

Requirements

Master's degree or higher in Psychology, Social Work, or another related human services field.
Current clinical license through the Wisconsin Department of Safety and Professional Services, in good standing.
Minimum of five years of leadership experience.
Experience working with patients in a behavioral health setting, including individuals experiencing mental health disorders.
Demonstrated experience leading behavioral health programs, teams, or services, including program development, staff development, quality improvement, and operational performance.
Demonstrated ability to develop, implement, evaluate, and continuously improve behavioral health programs and services.
Experience developing and managing budgets, monitoring key performance indicators, evaluating operational performance, and using data to support decision-making.
Ability to lead change, develop staff, resolve problems, and coordinate multiple priorities.
Demonstrated experience providing behavioral health services and working with individuals experiencing mental health and/or behavioral health conditions.
Excellent interpersonal, written, and verbal communication skills.
Ability to collaborate effectively with organizational leadership, interdisciplinary teams, coworkers, community agencies, healthcare organizations, referral partners, and other stakeholders.
Ability to adapt effectively to changing situations and circumstances.
Effective English-language communication skills, both written and spoken.

Nice To Haves

Experience in an integrated healthcare, community health, primary care, Federally Qualified Health Center (FQHC), nonprofit, or similarly complex healthcare environment is preferred.
Spanish fluency preferred.

Responsibilities

Provide strategic and operational leadership for NEWCC's behavioral health service line, supporting continued program development and growth.
Coordinate behavioral health services across programs and locations to improve patient accessibility, utilization, continuity of care, and integration with other NEWCC service lines.
Lead the implementation and continued development of Patient Centered Behavioral Health (PCBH) services throughout the organization.
Collaborate with medical, dental, behavioral health, outreach, and other organizational teams to promote integrated care and effective patient pathways.
Evaluate behavioral health services, identify service gaps and opportunities for improvement, and develop strategies to address identified needs.
Coordinate outreach behavioral health services in collaboration with the Healthcare for the Homeless Team Lead and other organizational leaders to improve community access to care.
Develop and maintain relationships with community partners, referral sources, healthcare organizations, and other agencies to strengthen behavioral health services and continuity of care.
Identify and resolve barriers affecting program implementation, patient access, quality, workflow, and operational effectiveness.
Provide leadership in recruiting, selecting, onboarding, training, developing, and retaining behavioral health staff.
Facilitate ongoing staff enrichment, professional development, and training.
Provide clinical leadership and guidance to behavioral health staff, promoting established clinical competencies and evidence-based practices.
Review staff competencies and development needs, providing feedback, coaching, and recommendations to strengthen clinical practice and maintain fidelity to established treatment models and programs.
Develop, implement, and maintain behavioral health policies, procedures, workflows, and clinical standards in collaboration with staff and organizational leaders.
Participate in quality improvement initiatives and lead or support projects that improve behavioral health quality, patient outcomes, access, workflow, and operational effectiveness.
Monitor key performance indicators, evaluate program effectiveness, and use data to inform operational and strategic decisions.
Prepare clinic-specific and system-wide program evaluation reports for stakeholders annually and as needed.
Develop and submit an annual operational and budgetary plan for behavioral health services to the CEO for review and approval. Manage services within the approved budget and monitor financial and operational performance.
Report regularly to the CEO and organizational leadership on service line operations, performance, opportunities, challenges, and progress toward established goals.
Participate in organizational leadership meetings, community meetings, professional organizations, committees, and community education and outreach activities as requested.
Maintain awareness of applicable federal and state regulations, professional standards, funding requirements, and best practices affecting behavioral health services.
Support compliance with applicable organizational, state, federal, professional, and regulatory requirements.
Participate in special projects and organizational initiatives as assigned.
Perform other duties as assigned.
Maintain a clinical schedule as needed based on organizational needs, behavioral health best practices, applicable professional standards, and state and federal requirements.
Provide clinical services within the scope of professional licensure and competencies, as needed.
Conduct assessments and make clinical interpretations based on biopsychosocial evaluations, psychometric tests, semi-structured interviews, therapy sessions, and other appropriate clinical assessments within the scope of professional licensure.
Collaborate with medical, dental, and other healthcare providers to evaluate and address patients' behavioral health needs across NEWCC service lines.
Provide clinical consultation and support to behavioral health staff and interdisciplinary teams, as appropriate.
Provide clinical supervision to LPCs, LCSWs, in-training clinicians, interns, and other behavioral health professionals, as applicable and within the scope of professional licensure.
Support the development and implementation of evidence-based behavioral health practices and integrated care models.
Maintain appropriate clinical documentation and support compliance with applicable clinical, regulatory, and organizational requirements.