Director, App Systems
About The Position
The Director, IT Application Systems provides technology solutions and services supporting CarMax’s strategic mission and plans. The position directs and manages strategic planning, software development, implementation, administration, and maintenance for a large suite of application systems and solutions. This includes developing short- and long-term technology solutions that address business goals and improve profitability, efficiency, and customer experience. The role partners with Accounting & Finance, Compensation, HR, Legal, Payroll, Procurement, Recruiting, and Training & Development. The Technology Director leads technology strategy and execution for the E2E engagement program. The role oversees technology solutions that enhance digital communication—including SMS, email, and push notifications—and Associate engagement through phone, webchat, and SMS, using AI, CRM/SF, Salesforce Marketing Cloud (SFMC), and other technologies. The Director collaborates with technology and operations teams to deliver successful retail experiences. The role leads technology product discovery and execution, sets the team’s technical direction, and oversees technical discovery. It is accountable for experience outcomes and stakeholder expectations, and maintains product architecture with support from the Solution Architect. The position is based at the Richmond Midtown or Plano Tech hub with a hybrid arrangement: Richmond associates work onsite four days per week, and Plano associates work onsite two days per week. Applicants must be authorized to work full-time in the United States; sponsorship is not available for this role.
Requirements
- BA/BS degree required.
- 10 or more years of experience in Information Technology.
- 7 or more years of application systems development and implementation experience.
- 5 or more years of experience managing direct reports.
- Proven experience leading technology projects and teams.
- Strong understanding of interaction design and product personas.
- Excellent communication and collaboration skills.
- Ability to manage stakeholder expectations and deliver experience outcomes.
- Experience developing and implementing technology strategies.
- Currently authorized to work in the United States on a full-time basis; sponsorship is not available.
Nice To Haves
- Master’s degree.
- Experience with emerging technology, commercial solutions, and custom development to build efficient and effective technology solutions.
- Knowledge of modern design principles and improved navigation techniques.
Responsibilities
- Direct and manage strategic planning, software development, implementation, administration, and maintenance for a large suite of application systems and solutions.
- Develop short- and long-term technology solutions that address business goals and improve profitability, efficiency, and customer experience.
- Lead technology strategy and execution for the E2E engagement program.
- Oversee development and implementation of technology solutions for digital communications and Associate engagement.
- Lead discovery and execution of technology products.
- Implement interaction design and define product personas.
- Work with engineers to assess the technical feasibility of potential solutions.
- Be accountable for experience outcomes and develop a learning agenda with input from the Product Manager.
- Manage stakeholder and partner expectations.
- Drive technology discovery and communicate what is possible.
- Develop technology artifacts to articulate, inform, and validate ideas with consumers and stakeholders.
- Collaborate with technology managers and engineers to ensure solution feasibility.
- Lead the team’s overall technical direction and oversee the technical discovery process.
- Maintain product architecture with support from the Solution Architect.
- Collaborate with technology and operations teams to deliver successful retail experiences.
Benefits
- May be eligible for bonus and equity.
- Paid sick time, vacation time, and holiday time.
- Full-time salaried associates are entitled to paid time away, with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Director
