App Systems Analyst III

Atlantic Health System • Morristown, NJ

9h

About The Position

The App Systems Analyst III is an experienced Epic MyChart Analyst on the ISS Population Health – Patient Experience/Engagement team, providing direct support for the development and implementation of patient experience, patient engagement, and digital programs. The role supports patients, clinicians, and healthcare team members using digital health services and serves as a liaison to Atlantic Health System entities, including administrators, providers, and staff, on digital health-related services.

The analyst applies analytical and problem-solving skills and an agile development mindset to support and improve digital services. The role includes staying informed about available and emerging technologies and methodologies, partnering with the Training team to create staff end-user training content, and proactively reducing service desk requests while improving efficiency. The ideal candidate has experience with Epic MyChart implementation, optimization, and support in health systems.

This role participates in an on-call rotation to provide off-hours end-user support.

Requirements

• High school diploma or GED.
• Five or more years of experience building and implementing Epic MyChart.
• Five or more years of experience supporting healthcare patient portals and patient engagement websites.
• Experience implementing Video Visits and Video on Demand in MyChart with an Epic-integrated video platform.
• Experience with health communication systems such as WELL Health, Twilio, SpinSci, or TeleVox.
• Experience working in a multi-facility, multi-clinic healthcare organization.
• Experience customizing web applications and websites such as MyChart.
• Experience running queries to report on metrics.
• Experience developing and monitoring testing scenarios and methodologies, and preparing and maintaining testing-plan documentation.
• Experience with projects such as Direct/Open Scheduling, e-Check-In, Patient Questionnaires, Telehealth (including e-visits and video visits), the MyChart mobile app, and Result Release, or similar projects.
• Understanding of hospital and ambulatory operations and workflows, including patient portals and mobile devices.
• Ability to solve complex problems, consider new perspectives on existing solutions, and exercise judgment based on analysis of multiple information sources.
• Ability to interact effectively with peers, management, physician office staff, vendors, and other customers.
• Strong time management, analytical, multitasking, organization, and attention-to-detail skills, with effective follow-through and commitment to excellence.
• Ability to communicate clearly, understandably, and professionally, with demonstrated written and verbal communication skills.
• Experience participating in optimization projects, including design, build, testing, and support.
• Self-starter who is comfortable with ambiguity, can make critical decisions, balance customer priorities and needs, and work in a fast-paced environment.
• Ability and willingness to participate in an on-call rotation for off-hours end-user support.
• Current Epic certification in Epic MyChart and Epic Ambulatory.

Nice To Haves

• Build experience with Community Connect in MyChart.
• Experience deploying digital health or digital front-door features for health systems.
• Experience in business analysis or project management.

Responsibilities

• Provide direct support for the development and implementation of patient experience, patient engagement, and digital programs.
• Support Atlantic Health System entities, including administration, providers, and staff, with digital health-related services.
• Serve as a liaison for digital health services and help patients, clinicians, and healthcare team members engage with those services.
• Stay informed about new, available, and upcoming technologies and methodologies.
• Partner with the Training team to create staff end-user training content and proactively help minimize service desk requests and improve efficiency.
• Build, implement, optimize, and support Epic MyChart and related patient portal and engagement capabilities.
• Run queries and report on metrics.
• Develop and monitor testing scenarios and methodologies to demonstrate system efficiency.
• Prepare and maintain testing-plan documentation.
• Participate in optimization projects, including design, build, testing, and support.
• Participate in an on-call rotation for off-hours end-user support.

Benefits

• Medical, dental, vision, and prescription coverage (for team members working 22.5 hours per week or above).
• Life and AD&D insurance.
• Short-term and long-term disability coverage, with options to supplement.
• 403(b) retirement plan with employer match and an additional non-elective contribution.
• PTO and paid sick leave.
• Tuition assistance, advancement, and academic advising.
• Parental, adoption, and surrogacy leave.
• Backup and on-site childcare.
• Well-Being Rewards.
• Employee Assistance Program (EAP).
• Fertility benefits and Healthy Pregnancy Program.
• Flexible spending and commuter accounts.
• Pet, home and auto, identity theft, and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED