Systems Analyst III - 530872

The University of Alabama•Tuscaloosa, AL

2d•Hybrid

About The Position

The Systems Analyst III plans and configures moderate- to high-complexity software systems that support University administrative functions, working under minimal supervision. The role may support enterprise and highly critical applications, contributes to process development, creates workflows, and installs, configures, supports, and maintains integrations for vendor-supplied software. The analyst collaborates with campus departments, colleges, customers, and team members to address needs, troubleshoot issues, and respond to questions and concerns. The position also provides guidance and training to other Systems Analysts. This senior role administers and supports University-managed cloud applications, including traditional cloud and SaaS applications and AI platforms such as Anthropic, OpenAI ChatGPT, Microsoft, and Google Gemini. In coordination with cloud systems engineers, the analyst works with Azure and Google GCP environments. The position independently manages platform configuration, identity and access functions, enterprise licensing, audit and usage reporting, application lifecycle activities, and non-routine technical troubleshooting. It plans and executes approved migrations of accounts, workspaces, projects, content, histories, and configurations; supports single sign-on, automated provisioning, directory synchronization, and API integrations; tests platform changes; and coordinates technical resolution with users, vendors, and University teams. The stated pay range is a minimum of $62,800 to a midpoint of $81,700 (Salaried E10). The normal work schedule is Monday through Friday, 8:00 AM to 5:00 PM. The position is eligible for hybrid work subject to University policy. Final candidates must pass a pre-employment background investigation, which also includes information obtained from social media and other internet sources. A prior conviction does not automatically disqualify a candidate; prior convictions or negative behavioral red flags receive individualized review.

Requirements

One of the following education and experience combinations: master's degree and two years of IT system analysis experience; bachelor's degree and four years of IT system analysis experience; associate's degree and six years of IT experience, including four years of IT system analysis; or high school diploma or GED and eight years of IT experience, including four years of IT system analysis.
Considerable knowledge of cloud application administration, identity and access management, role-based access control, enterprise licensing, tenant or organization configuration, single sign-on, multifactor authentication, automated provisioning, audit logs, APIs, integrations, and SaaS lifecycle practices.
Ability to plan and execute migrations using vendor-supported methods, including developing inventories, mappings, test plans, validation procedures, communications, rollback steps, and exception remediation.
Skill in diagnosing non-routine authentication, authorization, entitlement, data-transfer, configuration, integration, and vendor-dependency problems across multiple services.
Ability to interpret vendor documentation, logs, audit events, reports, structured data, and release notices; communicate risk and status; train analysts and users; and manage multiple technical assignments through completion.
Strong understanding of security, privacy, records-management, procurement, accessibility, contractual, and responsible AI requirements.

Nice To Haves

Four years of experience supporting or administering cloud applications, enterprise SaaS platforms, identity and access management, application integrations, or comparable IT systems.
Experience independently troubleshooting application issues, analyzing logs or administrative reports, performing migrations or implementations, documenting technical processes, and coordinating work with customers, vendors, or technical teams.
Experience administering multiple enterprise cloud applications or AI platforms, including Anthropic, OpenAI ChatGPT, Microsoft cloud and AI services, or Google Gemini.
Experience with Microsoft Azure or Google GCP.
Experience with tenant or organization administration, identity federation, single sign-on, automated provisioning, directory synchronization, APIs, scripting, data export and import, content migration, audit and usage analytics, vendor escalation, and change management.
Experience supporting higher education environments.
Relevant cloud, identity, security, data, or vendor certifications.

Responsibilities

Plan and configure moderate- to high-complexity software systems supporting University administrative functions.
Assist in developing processes and create workflows.
Install, configure, support, and maintain integrations for vendor-supplied software systems.
Collaborate with departments, colleges, customers, and team members to support campus needs and resolve issues in a timely manner.
Administer and support University-managed cloud and SaaS applications, including AI platforms.
Work with cloud systems engineers to manage Azure and Google GCP environments.
Manage platform configuration, identity and access functions, enterprise licensing, audit and usage reporting, application lifecycle activities, and non-routine technical troubleshooting.
Plan and execute approved migrations of accounts, workspaces, projects, content, histories, and configurations.
Support single sign-on, automated provisioning, directory synchronization, and API integrations.
Test platform changes and coordinate technical resolution with users, vendors, and University teams.
Provide guidance and training to other Systems Analysts.