Director, App Systems

CarMax • Richmond, TX

5d • Hybrid

About The Position

The Director, IT Application Systems provides technology solutions and services that support CarMax’s strategic mission and plans. This position directs and manages strategic planning, software development, implementation, administration, and maintenance for a large suite of application systems and solutions. It develops short- and long-term technology solutions that address business goals and improve profitability, efficiency, and the customer experience. The role partners with Accounting & Finance, Compensation, HR, Legal, Payroll, Procurement, Recruiting, and Training & Development.

The Technology Director leads the technology strategy and execution for the E2E engagement program. The role oversees development and implementation of technology solutions for digital communication—including SMS, email, and push notifications—and associate engagement through phone, webchat, and SMS. These solutions use AI, CRM/SF, the Marketing Communication platform (SFMC), and other technologies. The director works with technology and operations teams to deliver successful retail experiences.

The position leads technology product discovery and execution, defines interaction design and product personas, and works with engineers to assess technical feasibility. It is accountable for experience outcomes, manages stakeholder and partner expectations, communicates technology possibilities, and develops technical artifacts to articulate, inform, and validate ideas. The director sets the team’s technical direction and oversees technical discovery, maintaining product architecture with support from the Solution Architect.

The role is based at the Richmond Midtown or Plano Tech hub in a hybrid arrangement. Richmond-based associates work onsite four days per week; Plano-based associates work onsite two days per week. Applicants must be authorized to work in the United States on a full-time basis; sponsorship is not available for this role.

Requirements

• Bachelor’s degree required.
• 10+ years of experience in Information Technology.
• 7+ years of application systems development and implementation experience.
• 5+ years of experience managing direct reports.
• Proven experience leading technology projects and teams.
• Strong understanding of interaction design and product personas.
• Excellent communication and collaboration skills.
• Ability to manage stakeholder expectations and deliver experience outcomes.
• Experience developing and implementing technology strategies.
• Must be currently authorized to work in the United States on a full-time basis; sponsorship is not available.

Nice To Haves

• Master’s degree.
• Experience with emerging technology, commercial solutions, and custom development to build efficient and effective technology solutions.
• Knowledge of modern design principles and improved navigation techniques.

Responsibilities

• Direct and manage strategic planning, software development, implementation, administration, and maintenance for a large suite of application systems and solutions.
• Develop short- and long-term technology solutions that address business goals and improve profitability, efficiency, and customer experience.
• Lead technology strategy and execution for the E2E engagement program.
• Oversee development and implementation of technology solutions for digital communications and associate engagement.
• Lead discovery and execution of technology products.
• Implement interaction design and define product personas.
• Assess potential solutions’ technical feasibility in collaboration with engineers.
• Be accountable for experience outcomes and develop a learning agenda with input from the Product Manager.
• Manage stakeholder and partner expectations.
• Drive technology discovery and communicate what is possible.
• Develop technical artifacts to articulate, inform, and validate ideas with consumers and stakeholders.
• Collaborate with technology managers and engineers to ensure solution feasibility.
• Lead the team’s overall technical direction and oversee technical discovery.
• Maintain product architecture with support from the Solution Architect.
• Partner with Accounting & Finance, Compensation, HR, Legal, Payroll, Procurement, Recruiting, and Training & Development.

Benefits

• May be eligible for bonus and equity.
• Paid sick time.
• Paid vacation time.
• Paid scheduled holidays and a floating holiday.
• Full-time salaried associates receive paid time away, with no specified limit, as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• Full-time hourly or commission/incentive-eligible associates may earn up to 48 hours of sick time per year and 80–200 hours of vacation per year, depending on continuous service, after a 90-day waiting period.
• Holiday Premium Pay may be available to eligible associates who work on a scheduled holiday due to business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Director