Director Ambulatory Clinical Performance

WVU Medicine•Oakland, CA

5d•$87,797 - $131,706

About The Position

This position develops, manages, and leads change in clinical performance across ambulatory operations. It is responsible for efficient outpatient clinic operations and process improvement, with a focus on staffing models, referrals, reporting, budgeting and finance, and patient access. The role leads clinical departments in improving and optimizing patient access to support the best patient experience. The Director oversees ambulatory performance, operational and financial planning, access initiatives, scheduling, clinic space and construction projects, and the development and implementation of clinic services. The position works with senior leadership, physicians, administrators, and staff to improve patient care processes, meet organizational goals and performance metrics, and support ambulatory services across WVU Medicine. The position is based in a standard office environment. It is scheduled for 40 hours per week and is classified as exempt. The listed compensation range is $87,796.80–$131,705.60, based on 100% FTE; salary is prorated for appointments below 100% FTE. Benefit-eligible employees classified at least 0.5 FTE are eligible for medical, dental, vision, disability coverage, a tuition program, retirement, paid time off, and a wellness program.

Requirements

Bachelor’s degree in Business, Health Care Administration, or a related field.
Five years of progressive leadership experience in a healthcare setting, with strong knowledge of ambulatory or hospital clinics.
One year of supervisory experience.
Experience developing strong physician relationships and leading initiatives to strengthen patient and physician experience, integrate and optimize services, and develop a motivated, high-performing team.
Demonstrated success in physician-group strategic planning and improving operational and financial performance through cost control, productivity enhancements, and clinical-outcome improvement strategies, alongside high patient and physician satisfaction.
Problem-solving skills and the ability to manage conflict productively.

Nice To Haves

Master’s degree in Business, Health Care Administration, or a related field.

Responsibilities

Develop tools and strategic techniques to predict and monitor referrals across ambulatory sites and identify opportunities.
Use standardization and process-improvement techniques to improve business operations.
Manage costs to improve net revenue and mitigate budget variances.
Develop, refine, and improve performance metrics and measurement methods, and consistently measure results.
Select, hire, terminate, manage, and evaluate employees to optimize productivity; conduct performance evaluations and provide coaching and counseling.
Develop and monitor budgets, including staffing patterns, trends, variances, and long-range budget plans; manage operating and capital budgets with leadership and the management team.
Mentor and influence leaders, physicians, managers, and employees to foster teamwork, collaboration, accountability, and sharing of information, resources, and best practices.
Foster ongoing revenue-cycle improvement and make sound resource-use decisions in support of priorities and strategies.
Predict and monitor ambulatory-site capacity, and develop and implement processes to increase visit volume and optimize capacity and access.
Manage construction and renovation projects for ambulatory clinics, ensuring delivery on time and within budget.
Plan, implement, manage, and evaluate ambulatory projects and operational processes related to patient care in accordance with policies, procedures, philosophy, and mission.
Work with faculty, staff, peers, and senior leadership to complete projects, identify process improvements, and define and execute deliverables.
Plan space and utilization for ambulatory sites and collaborate with leadership on new initiatives.
Maintain benchmarks and key performance indicators for ambulatory strategic initiatives, including the Ambulatory Department Dashboard measures such as completed visits, new-patient lag, bump rates, and no-show rates.
Review productivity, access, financial, and other performance indicators to maximize ambulatory sites-of-service contributions to WVUHS.
Assist with strategic planning and the development of ambulatory services and clinics.
Support planning, evaluation, development, and implementation of clinic services and programs, including market analysis, site selection, service evaluation, design, construction, equipment, and opening operations.
Review and develop future clinical needs for the community and WVU Medicine, and assist with planning and developing primary, urgent, and specialty care sites.
Support large multispecialty groups and manage clinic templating access for WVUH/UHA departments.
Manage access initiatives involving exam-room utilization, slot utilization, provider visits, and key clinical metrics.
Present quarterly updates to departmental chairs, administrators, and teams on clinical statistics, staffing models, budget performance, and marketing strategies.
Oversee system scheduling departments for WVU Medicine to ensure accuracy and standardization.
Collaborate with leadership and administrators to establish goals and provide follow-up and updates.