Director, Agile Product Owner - Producer Lifecycle Management

Travelers • Hartford, CT

3d

About The Position

Travelers is seeking a Director, Agile Product Owner to lead a team delivering capabilities and solutions using agile methods. The role owns product priorities for the producer management platform, including its AI assistant products, influences direction with business partners and domain product owners, and recommends larger investments and cross-domain trade-offs to the Tech Circle Lead, who makes the final decision. The Product Owner acts as the voice of the end user and guides the day-to-day work of a cross-functional team, focusing on defined outcomes rather than prescribing how work is completed.

The role owns and maintains the product vision and roadmap; partners with business stakeholders to understand their needs and explore opportunities for new capabilities, including AI; and shapes shared needs into features with clear outcomes and acceptance criteria. It supports adoption of shipped capabilities and defines and measures success.

For AI products, the role shapes conversational AI experiences for agents and support teams, identifies opportunities for agentic workflows, and explores AI applications in platform integrations and data flows as well as user-facing features. It partners with engineering on design choices, guardrails, and production readiness. The role collaborates with the Scrum Master, engineering, platform engineering lead, experience design, and architecture on planning, trade-offs, and solution design, while communicating product direction, progress, and risks to business and technology leadership.

Requirements

• Bachelor’s degree.
• Six or more years of experience in Agile product management.
• Two years of work experience within the discipline being supported.
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Three years of work experience in a related field.
• Three years of experience motivating or influencing teams.

Nice To Haves

• Product leadership on conversational AI experiences or agentic workflows.
• Experience applying AI beyond the user interface, including integrations and data flows.
• Platform product thinking across multiple capabilities and user groups.
• Experience working with technical teams on design trade-offs, guardrails, and production readiness.
• Data-informed decision-making and outcome measurement.
• Insurance distribution, producer licensing, or onboarding experience.

Responsibilities

• Decide backlog priorities and sequencing for the producer management platform, including AI assistant products.
• Influence product direction with business partners and domain product owners so platform capabilities and related changes move together.
• Recommend investments and cross-domain trade-offs to the Tech Circle Lead.
• Own and maintain a clear product vision and roadmap.
• Build an understanding of business operations and objectives, and explore potential new capabilities, including AI, with business partners.
• Shape shared business needs into clear features with business partners involved in decisions.
• Help business partners understand the value of new capabilities and support adoption after launch.
• Shape conversational AI experiences for agents and their support teams.
• Identify opportunities for agentic workflows to perform routine, multi-step work, starting small and expanding as results demonstrate value.
• Explore opportunities to apply AI to platform integrations and data flows, not only user-facing features.
• Partner with engineering on design choices, guardrails, and production readiness.
• Write and refine epics and features with clear outcomes and acceptance criteria.
• Work with the Scrum Master and engineering on planning, trade-offs, and delivery.
• Define success measures and track outcomes.
• Build trusted relationships with business partners, domain product owners, and engineering; keep them informed and involved.
• Clearly frame choices, help partners make informed decisions, and bring groups to agreement on priorities and trade-offs.
• Follow through on commitments and communicate when plans change.
• Collaborate with the platform engineering lead, Scrum Master, experience design, and architecture to shape solutions.
• Communicate product direction, progress, and risks to business and technology leadership.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of annual paid time off.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director