Director, Agentic Practices

LanguageLine Solutions

23h•Remote

About The Position

Health Advocate is building the capability to deliver services through agentic AI — and this role leads that work. The Director of Agentic Practices is responsible for the full lifecycle of Health Advocate’s agentic application portfolio: what gets built, how it gets built, how it performs in production, and how it evolves as the technology and the business change. This is an ownership role. The Director will lead the agentic development practice, maintain direct accountability for all current agentic applications, and own the roadmap for applications in development or under consideration. They will set the technical and operational standards the practice runs on, build the team that executes against them, and partner with Product, Operations, and Clinical leadership to ensure what gets built actually changes how we serve members and clients. The right person has shipped agentic systems in production and is ready to own a portfolio, not just contribute to one.

Requirements

You have built agentic AI systems that are running in production. You can speak to what you built, what broke, what you’d do differently, and what it took to keep it running.
You have the technical depth to set architectural direction and have a credible disagreement with a senior engineer. You don’t need to write all the code, but you need to understand the tradeoffs.
You have experience owning a system or portfolio end-to-end — not just developing it, but being accountable for how it performs over time.
You can move between technical and business conversations without losing either audience.

Nice To Haves

Experience in healthcare, healthcare technology, or another regulated industry where compliance and data sensitivity are constant design constraints.
Familiarity with healthcare services delivery — benefits navigation, advocacy, EAP, or care coordination — and what members actually experience in those interactions.
Hands-on experience with LLM orchestration, tool-use patterns, and multi-agent system design at the implementation level.
Experience building or leading a small, high-output team, including hiring for roles that didn’t previously exist.

Responsibilities

Direct accountability for all of Health Advocate’s agentic applications — current production systems and those in development or proposed. This includes performance, reliability, quality, and continuous improvement.
Partner closely with the Data & Analytics organization to operationalize AI innovation. Work alongside Data Scientists to accelerate the transition from proof-of-concept and pilot models into secure, scalable, production-grade agentic applications. Establish repeatable engineering patterns, deployment processes, monitoring, governance, and operational support that enable AI solutions to move rapidly from experimentation to enterprise adoption.
Define how Health Advocate builds agentic systems: architectural patterns, tooling, evaluation frameworks, and deployment principles. Set the bar for what good looks like and make sure the team builds to it consistently.
Hire, develop, and lead engineers and practitioners who build production-grade agentic systems. Create a team culture oriented toward delivery, learning, and craft. Team will include both internal and contract resources.
Partner with Operations, Product, and Clinical leadership to identify where agentic delivery creates meaningful value — for members navigating complex health situations, for clients who need measurable outcomes, and for internal teams responsible for both. Actively participate in use case development and prioritization.
Establish the guardrails that let the organization move decisively without taking on clinical, privacy, or compliance risk it hasn’t deliberately chosen. Health Advocate operates in a regulated environment; our agentic systems require thoughtful design around human oversight, data handling, and clinical boundaries.
Work with Sales and Account Management to translate the practice’s capabilities into something clients can see and measure. The goal is not a slide in a deck — it’s a capability that holds up in a sophisticated buyer conversation.