Director - Provider Practices

Fisher-Titus Health • Norwalk, OH

1d • Onsite

About The Position

The Director, Provider Practice will have responsibility for management of physician practices working in conjunction with Physician Director and the leadership of Fisher-Titus. The Director holds overall responsibility for the standardization and consistent methods of day to day operations and business management of the medical practices. Provides coverage to practice as needed.

Requirements

• Bachelor’s Degree in Management or related field or working toward degree.
• Bachelor's Degree
• 3 - 5 years Relevant Experience
• Supports the mission, vision and CARES values of Fisher Titus.
• Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
• Confidentiality of all data, including patient, employee and operations data.
• Quality Assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
• Communicates with Compassion - Every patient, Every time
• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques
• Demonstrates Service Etiquette - Every patient, Every time
• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patient's expectations of care
• Commitment to Safety - Every patient, Every time
• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something
• Delivering High Quality Care - Every patient, Every time
• Commits to efficient, effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes
• Emotional Intelligence
• Ability to grow and adapt
• Accountability
• Communication
• Leading and developing others
• Building relationships
• Business acumen and organizational finances (with emphasis on using available analytics, tools, and financial reporting to understand and effectively manage department operations)
• Strategy and implementation
• Managing change

Nice To Haves

• Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.
• Appearance is professional, neat, clean, and appropriate for the work environment.
• Wears proper photo identification badge while on duty.
• Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
• Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
• Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.
• Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Responsibilities

• Monitors data related to clinical, safety, compliance and reimbursement and associated metrics.
• Works with Ambulatory leadership to ensure an integrated system for delivery of care.
• Successfully manage the registration/scheduling staff by developing and adhering to realistic operation budgets, developing productivity targets, compiling department statistics, establishing and update policies and procedures, evaluated and implement work processes that positivity impact customer service while increasing efficiency.
• Responsible for the coordination of consistent operational standards for all the ambulatory clinics.
• Plans and conducts meetings with office management ensuring communication to facilitate practice efficiencies and effectiveness.
• Directly responsible for ensuring that the department develops and implements a quality improvement approach.
• All other duties as assigned.

Benefits

• Medical & Dental coverage
• 401K match
• paid time off
• tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Director