Director - Provider Practices

Fisher-Titus Medical Center•Norwalk, OH

1d•Onsite

About The Position

The Director, Provider Practice will have responsibility for management of physician practices working in conjunction with Physician Director and the leadership of Fisher-Titus. The Director holds overall responsibility for the standardization and consistent methods of day to day operations and business management of the medical practices. Provides coverage to practice as needed.

Requirements

Bachelor’s Degree in Management or related field or working toward degree.
Bachelor's Degree
3 - 5 years Relevant Experience
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
Supports, cooperates with, and implements specific procedures and programs for: Confidentiality of all data, including patient, employee and operations data.
Supports, cooperates with, and implements specific procedures and programs for: Quality Assurance and compliance with all regulatory requirements.
Supports, cooperates with, and implements specific procedures and programs for: Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
Engages in active listening skills
Utilizes the AIDET communication tool
Uses key words at key times
Utilizes HEART service recovery techniques
Smiles and greets patients using the 10/5 rule
Demonstrates a calm, positive attitude through tone and body language
Ensures patient privacy and promotes a healing environment
Adjusts approach to respect the diversity of patients
Assesses and manages patient's expectations of care
Follows established safety guidelines to reduce risk of adverse event through early recognition
Commits to the Culture of Safety; If you see something, say something
Commits to efficient, effective and purposeful work and delivery of care
Engages in practices that will continually improve processes
Emotional Intelligence
Ability to grow and adapt
Accountability
Communication
Leading and developing others
Building relationships
Business acumen and organizational finances (with emphasis on using available analytics, tools, and financial reporting to understand and effectively manage department operations)
Strategy and implementation
Managing change

Responsibilities

Monitors data related to clinical, safety, compliance and reimbursement and associated metrics.
Works with Ambulatory leadership to ensure an integrated system for delivery of care.
Successfully manage the registration/scheduling staff by developing and adhering to realistic operation budgets, developing productivity targets, compiling department statistics, establishing and update policies and procedures, evaluated and implement work processes that positivity impact customer service while increasing efficiency.
Responsible for the coordination of consistent operational standards for all the ambulatory clinics.
Plans and conducts meetings with office management ensuring communication to facilitate practice efficiencies and effectiveness.
Directly responsible for ensuring that the department develops and implements a quality improvement approach.
All other duties as assigned.