Director Administrative- Operations Strategy

Advocate Health•Charlotte, NC

5d•$48 - $71

About The Position

The Director Administrative- Operations Strategy leads administrative and operational strategy for Community Care Partners, including the development and optimization of the organization’s AI-enabled chat platform and oversight of AI-enabled and human-assisted chat services. The role establishes strategic direction, identifies future capabilities, and aligns initiatives with organizational priorities while ensuring effective workflows, productivity, service quality, and operational performance. The director oversees compliance with applicable regulatory standards, integration of clinical quality across departmental resources, employee training and education, standard operating procedures, and financial operations, including annual operating budgets. The role develops and coordinates departmental strategic plans as needed, builds relationships with executives and other stakeholders, communicates performance and implementation progress, and develops scalable operational models to support growth and increased use of chat services. It also ensures teammate-facing and consumer-facing chat services provide a high-quality experience through training, service design, and satisfaction monitoring.

Requirements

Bachelor’s degree required.
Experience directing high-level clinical, financial, and regulatory managers required.
Must be able to walk, stand, sit, and lift at least 10 pounds.
Must speak English in simple, understandable terms and have an intact sense of sight and hearing.
Must be able to move throughout the healthcare system and other facilities participating in Oncology Research studies.

Nice To Haves

Master’s degree in a business- or healthcare-related discipline preferred.

Responsibilities

Develop and ensure teammate compliance with policies and procedures established by applicable regulatory agencies.
Manage the integration of clinical quality across the resources required for departmental operations.
Ensure employee training and education meet operational requirements and support full compliance with and successful completion of audits; develop and maintain standard operating procedures.
Manage financial operations, including development of annual operating budgets.
Work cooperatively to meet regulatory, corporate compliance, and other government standards.
Develop and coordinate a departmental strategic plan as needed.
Lead the development, implementation, and ongoing optimization of the organization’s AI-enabled chat platform.
Establish strategic direction for the chat platform, identify future capabilities, and align initiatives with organizational priorities.
Direct operations for AI-enabled and human-assisted chat services, ensuring effective workflows, productivity, service quality, and operational performance.
Build and maintain relationships with executives, directors, frontline teammates, vendors, and other stakeholders.
Develop executive-level presentations and communicate strategic updates, performance metrics, and implementation progress.
Develop strategies to increase utilization, expand service offerings, and support future AI-enabled capabilities.
Assess resource needs and establish scalable operational models to support growth.
Ensure teammate-facing and consumer-facing chat services deliver a high-quality experience through team training, service design, and satisfaction monitoring.