Director, Account Management
About The Position
This is a hands-on commercial leadership role—part sales, part team management, part operator. The Director of Account Management is responsible for driving Cymax's vendor portfolio toward measurable growth: securing strong commercial outcomes, and building the kind of trusted, productive partner relationships that create lasting competitive advantage. The ideal candidate knows how to build a vendor cadence, move fast on new opportunities, and hold the details (pricing, catalog accuracy, timelines) to a high standard. They are as comfortable opening a vendor conversation as they are coaching their team through one. This is a hybrid role, based out of our Gastown headquarters in Vancouver, BC, with up to 2 days per week in-office.
Requirements
- Proven track record in vendor, account, or partner management—ideally in ecommerce, retail, or a marketplace environment.
- Commercial operator who knows how to open doors, negotiate deals, and close value.
- Leads from the front—doesn't just set strategy; rolls up sleeves and does the work.
- Detail-oriented: catalog accuracy, data quality, and follow-through matter.
- Strong people manager who builds high-performing teams through coaching, clarity, and accountability.
- Communicates clearly and confidently—with vendors, peers, and leadership alike.
- Thrives in fast-paced environments and manages competing priorities without losing focus.
Responsibilities
- Identify and prioritize category growth opportunities within the existing vendor portfolio, developing targeted plans to deepen our presence in key segments.
- Work with vendors to expand product assortment—bringing new SKUs to market.
- Cultivate relationships with emerging brands and product lines.
- Partner with Merchandising and Operations to support catalog accuracy—ensuring vendor-supplied data meets quality standards and is kept current.
- Negotiate promotional programs, rebate agreements, volume discounts, and pricing exclusivities with partners.
- Proactively identify promotional opportunities and bring forward well-timed proposals that vendors want to say yes to.
- Structure win-win agreements that incentivize partners to prioritize Cymax while delivering margin improvement.
- Partner with Finance and FP&A on vendor-level forecasting and P&L tracking.
- Establish a consistent, structured cadence with vendors—regular check-ins, QBRs, and performance reviews.
- Serve as a senior point of escalation for vendor issues, ensuring fast resolution and strong ongoing relationships.
- Work closely with vendors to understand their roadmaps so Cymax is always positioned ahead of the curve.
- Set clear expectations for how Cymax works with its vendors—response times, communication standards, and cross-functional alignment—so every partnership operates smoothly.
- Manage and coach a team of account managers and vendor success reps—setting clear expectations and holding them to results.
- Allocate portfolio assignments thoughtfully; match rep strengths to account complexity.
- Run regular one-on-ones, performance reviews, and team development conversations.
- Build a team culture that is commercial, proactive, and detail-obsessed.
- Partner with Merchandising, Marketing, Marketplaces, and Operations to align vendor activity with broader business priorities.
- Coordinate with Marketing on seasonal promotional planning and retail calendar alignment.
- Identify process gaps and champion improvements that remove friction for vendors and internal teams alike.
Benefits
- Comprehensive benefits package, including health and dental benefits
- Employee assistance program (EAP)
- Paid time off
- Access to online and phone-based counselling services
- Hybrid-first flexible work environment
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
