Director, Account Management

Atlas Travel & Technology Group Inc• Remote, Remote, US, Remote

1d•$130,000 - $140,000•Hybrid

About The Position

This Director, Account Management will be responsible for managing a portfolio of key accounts and leading the account management segment. They will be responsible for planning, implementing and generating success through activity and performance based KPIs. Planning and coordinating activities with Account Managers to help maintain and enhance customer relationships while meeting personal, organizational and operational objectives. At Atlas Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Account Management is between $130,000 and $140,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Requirements

Strong financial acumen and analytical mindset for leveraging key drivers of profitability
Excellent written and verbal presentation skills
Excels in a team environment, liaising across divisions with minimal supervision
Ability to drive change, and demonstrate personal adaptability and flexibility
Exceptional relationship building skills
Problem solving abilities and decision-making skills
Excellent organizational skills with keen attention to detail
Ability to independently plan, manage and deliver multiple concurrent projects with competing deadlines
Initiative and Creativity
Judgement
Cooperation / Teamwork
Quality of Work
Reliability
Support of Diversity
Engagement
Management Excellence
Values and Ethics
Strategic Thinking
Resource Management
5+ years of Travel Management (TMC) experience
Proven success in managing people
General working knowledge of the following: Internet searching, Google Workspace, MS Office (e.g., MS Word, Excel, PowerPoint), MS Outlook, CRM tool (Hubspot, Salesforce).
Ability to communicate in standard business English both written and spoken.
Ability to read and comprehend simple instructions, correspondence and memos.
Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization.

Nice To Haves

New England-based residence preferred

Responsibilities

Provide leadership and guidance to a team of account managers
Set annual team goals, objectives and KPIs
Conduct one-on-ones with staff to review performance towards goals and develop professional and career growth
Identify, develop and conduct training for account management department working in collaboration with each market leader
In collaboration with the leadership team, plan and implement company and department procedures and systems to maximize operating efficiency
Lead departmental projects for process improvement and marketing enhancements, i.e. white papers, case studies, references
Provide ongoing reporting of department performance
Continuous use of suppliers to help maintain and grow global network
Liaise with other Atlas departments to ensure achievement of company and customer objectives
Maintain a portfolio of key accounts