Direct Support Program Supervisor

Sevita•Salem, VA

1d•Onsite

About The Position

The Direct Support Program Supervisor supervises a single program or unit, typically supporting 4–8 individuals in residential settings or 10–15 individuals in periodic, vocational, or day programs. The role combines direct support, professional or program activities, and supervision. The supervisor generally works 8 to 16 flexible hours per week in a supervisory capacity and provides direct support for the remaining hours. The position is full-time, non-exempt, and hourly. The supervisor oversees day-to-day program operations, including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance, and, when applicable, the physical environment. They supervise Direct Support Professionals and manage assigned personnel, including training, evaluations, staffing, employee coaching, and participation in hiring and employment decisions. The role includes maintaining program records and documentation, supporting licensing compliance, monitoring health and medication practices, coordinating appointments and supplies, maintaining stakeholder relationships, managing program and individual funds, reviewing billing and utilization information, tracking census, preparing for placements, and monitoring vehicles, living environments, and equipment as applicable. The supervisor may also perform other duties, including backfilling roles under their supervision.

Requirements

High school diploma or equivalent.
One year of related work experience.
Must be 18 years or older.
Working knowledge of computers.
Current driver’s license, vehicle registration, and auto insurance if driving on behalf of the company or transporting individuals receiving services.
Other licenses or certifications where required by regulatory authority.

Responsibilities

Work regularly scheduled shifts as a Direct Support Professional and provide direct support.
Oversee day-to-day program operations and the delivery of supports, including implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance, and the physical environment when applicable.
Document as required and routinely review individual records, billing, and other program documentation for accuracy and completion.
Assist the Program Director with developing individual program plans, and train and monitor implementation across shifts.
Attend and assist with routine progress meetings.
Assist the Program Director in maintaining licensing compliance, implement the Sevita compliance plan, and manage implementation of individual rights.
Safeguard individuals’ funds and property when assigned, monitor spending, and reconcile accounts monthly.
Complete or assist with incident reports and submit initial reports to the Program Director.
Compile or accumulate census and attendance information, verify its accuracy, and submit it to the Program Director or billing authority.
Monitor the health of individuals served, document and communicate as appropriate, implement preventive strategies, and review health documentation across shifts.
Schedule or assist with health care appointments when applicable; accompany individuals as needed, document visits, oversee follow-through on orders, and communicate results as appropriate.
Administer or support self-administration of medications and treatments when applicable; document delivery, review medication records, address medication errors with employees, communicate medication changes, train staff, and secure medications and supplies.
Purchase and maintain medical supplies and equipment in consultation with the Program Director, and communicate with or train employees on proper use as needed.
Develop menus based on dietary needs, preferences, and occasions; purchase or oversee purchasing of food and supplies when applicable; direct and monitor food service consistent with individual plans.
Maintain productive, professional relationships with individuals, families, case managers, and other stakeholders; implement Sevita Customer Service Standards and train DSPs in their delivery.
Assist with recruitment and interview and hire DSPs in consultation with the Area Director and Talent Acquisitions teams as needed.
Maintain schedules to ensure shifts are covered and overtime is minimized.
Assist with onboarding and provide orientation and ongoing training; verify training records are accessible and complete for scheduled staff.
Prepare and conduct annual DSP evaluations in consultation with the Program Director; coach employees, address behavior, and consult with the Program Director on discipline and termination matters.
Oversee employee safety and workers’ compensation within the program and implement and monitor safety standards.
Assist with or lead monthly DSP meetings and document agendas and attendance.
Purchase food, household and office supplies, and minor equipment when applicable; review and attest credit card statements and invoices; monitor accurate, applicable, and cost-effective spending.
Safeguard individuals’ funds, document money or debit card transfers, update financial ledgers weekly, and retain itemized receipts for purchases made on individuals’ behalf.
Review census and attendance documentation for billing accuracy, monitor utilization against authorizations, and monitor staffing hours for budget compliance.
Capture daily census in systems, support accurate and timely service capture and documentation, develop an understanding of census performance, and escalate potential service disruptions.
Support preparations for expected placements, including room and furniture setup and safety requirements.
When applicable, test-drive and inspect vehicles monthly, report safety concerns, keep vehicles clean, train staff in safe vehicle operation and transportation, and ensure routine maintenance is completed.
When applicable, schedule and monitor housekeeping and yard care, maintain a neat, clean, and safe environment, arrange minor repairs, monitor environmental safety and specified temperatures and safety equipment, replace furnace filters monthly, and ensure repairs to wheelchairs, lifts, and other safety equipment are made promptly and correctly.
Perform other duties and activities as required, including backfilling roles under supervision.
Supervise Direct Support Professionals and manage assigned personnel, including performance evaluations, orientation, training, personnel decisions, and resolution of employee problems within the role’s responsibilities.