Direct Support Program Supervisor MPA

Sevita•Brenham, TX

2d•Onsite

About The Position

The Direct Support Program Supervisor is a full-time, non-exempt, hourly supervisor responsible for a single program or unit. Programs typically support 4–8 individuals in residential settings or 10–15 individuals in periodic, vocational, or day programs. The role combines direct support, program activities, and supervision. The supervisor oversees Direct Support Professionals and the program’s day-to-day operations, including delivery of supports, person-centered plans, health care, advocacy, customer engagement, regulatory compliance, and, when applicable, the physical environment. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with the ability to work additional shifts that may include overnights or weekends. The supervisor generally works 8–16 flexible hours per week in a supervisory capacity and provides direct support for the remaining hours. The role supports individuals’ health, safety, rights, and personal plans; maintains program records and licensing compliance; and coordinates with families, case managers, medical professionals, and other stakeholders. It also includes staff recruitment and supervision, employee scheduling and training, financial and billing oversight, census tracking, and maintaining safe residential or program environments. The supervisor works at the program location and is generally expected to visit each shift and all employees at least once per month, including in periodic or hourly services. The position is based at the Brenham Office in Brenham, Texas, and pays $16 per hour.

Requirements

High school diploma or equivalent.
One year of related work experience.
Must be at least 18 years old.
Working knowledge of computers.
Valid driver's license with one year of driving history without restrictions.
Current driver's license, car registration, and auto insurance when driving on behalf of the company or transporting individuals receiving services.
Other licenses or certifications where required by regulatory authority.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly.

Responsibilities

Supervise Direct Support Professionals and manage assigned personnel, including performance evaluations, orientation, training, and employee problem resolution.
Provide direct support on regularly scheduled shifts and perform other duties as needed, including backfilling roles under supervision.
Oversee day-to-day program operations and implementation of supports, person-centered plans, health care, advocacy, customer engagement, and regulatory requirements.
Document services and routinely review individual records, billing, and program documentation for accuracy and completion.
Assist the Program Director with developing individual program plans; train staff on plan implementation and monitor implementation across shifts.
Attend and assist with routine progress meetings and, when applicable, lead or assist with monthly staff meetings and document agendas and attendance.
Assist the Program Director with licensing compliance, implement the compliance plan, and manage implementation of individual rights.
Safeguard individuals’ funds and property when assigned; monitor spending, reconcile financial accounts monthly, maintain financial ledgers and receipts, and document money or debit-card transfers.
Complete or assist with incident reports and submit initial reports to the Program Director.
Compile and review census, attendance, utilization, and billing information; attest to accuracy and submit required data to the appropriate authority.
Monitor individuals’ health; document and communicate with medical professionals; implement preventive strategies; and review health documentation across shifts.
Schedule or assist with health care appointments, accompany individuals when applicable, document visits, oversee follow-through on orders, and communicate results as appropriate.
Administer or support self-administration of medications and treatments when applicable; maintain medication security; review documentation; address medication errors; and communicate medication changes and training needs.
Purchase and maintain medical supplies and equipment in consultation with the Program Director and support staff training on proper use when needed.
Develop menus based on dietary needs, preferences, and occasions; purchase or oversee purchasing of food and supplies; and direct and monitor food service in accordance with individual plans.
Maintain professional relationships with individuals, families, case managers, and other stakeholders; implement customer service standards and train DSPs in their delivery.
Assist with recruiting, interviewing, and hiring DSPs in consultation with the Area Director and Talent Acquisitions teams.
Create and maintain staff schedules to cover shifts while minimizing overtime; monitor staffing hours for budget compliance.
Assist with onboarding and deliver orientation and ongoing training; ensure training records are available and completed by scheduled staff.
Coach employees, address performance and conduct issues, consult the Program Director on discipline, and participate in or recommend employment decisions as applicable.
Promote employee safety and workers’ compensation compliance within the program and monitor adherence to safety standards.
Manage applicable purchases and review credit card statements and invoices for accurate, cost-effective spending.
Capture daily census in required systems, understand census performance, escalate potential service disruptions, and help prepare locations for placements.
When applicable, inspect and maintain vehicles and safety features, report concerns, ensure cleaning and routine maintenance, and train staff on safe vehicle operation and transportation.
Maintain safe, clean living environments; oversee housekeeping and yard care; arrange minor repairs and required maintenance; monitor environmental safety and equipment; and ensure repairs are addressed promptly.
Make decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions within the supervisory role.