Direct Services Coordinator (NOC Shift)
About The Position
Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. The primary role of the DSC is to actively support program activities and participants’ housing goals, maintain a safe and clean environment for all shelter guests. Additionally, DSCs remain vigilant and available to handle all emergencies that may arise. NOC Shift DSCs will be responsible for patrolling the Housing Matters’ campus shelters during NOC shift hours.
Requirements
- CPR and First Aid certification required
- Ability to work independently and with little supervision
- Thorough knowledge of barriers to housing for people experiencing homelessness
- Thorough knowledge of de-escalation techniques
- Thorough knowledge of multitasking in a fast-paced environment
- Thorough knowledge of radio communication
- Thorough knowledge of sanitation techniques
Nice To Haves
- Bilingual English and Spanish speaking a plus
- EMT certification is a plus
Responsibilities
- Actively support program activities and participants’ housing goals
- Maintain a safe and clean environment for all shelter guests
- Remain vigilant and available to handle all emergencies that may arise
- Patrol the Housing Matters’ campus shelters during NOC shift hours
- Maintaining a safe, secure, and clean environment
- Be available to answer questions and problem-solve with shelter guests
- Distribute snacks and supplies when available
- Understand and apply housing first and harm reduction strategies
- Maintain and role model professional boundaries at all times
- Respond appropriately to potential encounters using de‐escalation techniques
- Call upon community resources for assistance when appropriate
- Maintain curfew and visitor policy
- Communicate with safety and staff via email or during shift handoffs
- Complete Incident Reports under policy guidelines
- Review and maintain accurate documentation during shifts
- Provide support to staff and community organizations during program activities
- Attend staff and agency trainings and meetings as required
- Other duties as assigned
Benefits
- Medical, dental, vision, 403b, and PTO plan
- 6 Medical plans to choose from (100% employee coverage on select plans)
- Dental - 100% employee coverage
- Vision - 100% employee coverage
- Life insurance (UNUM) - 100% employee coverage
- Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
- 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
- Employee Assistance Program (EAP) and Travel Assistance
- PTO, 1 paid floating holiday, 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
