Direct Care Staff Supervisor

Brazos Valley Council on Alcohol and Substance Abuse•Bryan, TX

3d•$48,000 - $54,000

About The Position

The Direct Care Staff Supervisor is responsible for supervising Direct Care staff—including Monitors, Count Room, Transportation, and Medication Technicians—and the Assistant Direct Care Staff Supervisor, under the oversight of the TDCJ Program Director. The role assists the Program Director with maintaining accurate residential counts and resident locations and supports efficient residential program operations in accordance with applicable policies and procedures. The supervisor oversees staffing and compliance, responds to resident disciplinary situations and house emergencies while on shift, completes staff performance evaluations, and conducts assigned investigations into client grievances. The position also monitors count-room procedures, communicates resident problems and staff or resident conduct concerns to the TDCJ Program Director, maintains client confidentiality and accurate client and transportation records, and ensures that vehicle maintenance issues are promptly reported. Additional duties may be assigned by the TDCJ Program Director or Executive Director to support compliance and efficient facility and program operations.

Requirements

Graduation from an accredited high school or GED equivalent.
At least three years of experience in a TTC or similar facility; experience with increasing levels of responsibility is preferred.
Supervisory experience and demonstrated leadership are strongly preferred.
Ability to establish rapport with clients and family members.
Communicate a respectful attitude toward others.
Ability to implement House expectations, policies, and procedures with respect and authority.
Ability to follow and enforce policies and procedures and ensure compliance with rules.
Willingness to receive and respond positively to supervision.
Valid driver's license.
Ability to represent BVCASA positively.
High standards of professional ethics and integrity with clients, the community, and BVCASA personnel.
Ability to establish and maintain effective working relationships with employees, organizations, and the general public.
Reliable transportation and a telephone.
If recovering from chemical dependency, at least one year in recovery and active participation in a recovery program.
Complete CPR and First Aid training or provide proof of current certification.
Complete required new-hire and annual training within established timeframes.

Nice To Haves

Bilingual Spanish and English capabilities.
Experience with clients in the criminal justice system.

Responsibilities

Supervise Direct Care staff and ensure their compliance with applicable rules and regulations.
Enforce rules, regulations, and policies for Direct Care staff.
Oversee scheduling to ensure adequate facility staffing in accordance with required staffing ratios.
Be available while on shift to assist with resident disciplinary situations and other house emergencies.
Facilitate the disciplinary process for Direct Care staff as needed.
Complete performance evaluations for Direct Care staff.
Conduct investigations into client grievances concerning Direct Care staff issues when assigned by the Quality Assurance Coordinator.
Monitor sign-in and sign-out procedures in the count room and on count room boards.
Communicate resident problems, inappropriate behaviors, and confrontations to the TDCJ Program Director.
Follow staff conduct policies and report inappropriate behavior by residents or staff to the TDCJ Program Director.
Maintain standards of care consistent with the TDCJ Contract and Program Code of Ethics.
Maintain client confidentiality in accordance with federal confidentiality laws and BVCASA policies and procedures.
Know the whereabouts of all clients while on duty and enforce curfews and regulations.
Ensure accurate records of client contacts, including employer and pass information.
Attend and participate in staff meetings, leadership team meetings, and other meetings as needed.
Notify TDCJ staff on call and/or proper authorities in emergencies according to policies and procedures.
Ensure the accuracy and maintenance of transportation documentation.
Promptly report maintenance issues involving company-owned or leased vehicles used by residential services to the TDCJ Program Director and Director of Finance.
Perform other duties assigned by the TDCJ Program Director or Executive Director to support compliance and efficient facility and program operations.