Dir Field Services PMO

Connection • Concord, NH

6h • $157,000 - $203,960

About The Position

The Director of Field Services PMO leads and continuously evolves the global Field Services PMO operating model, project delivery methodologies, and governance framework across IT service lines. The role directs portfolio management, including project intake, prioritization, capacity planning, investment tracking, and alignment with business strategy and budget cycles. It establishes executive governance forums and provides reporting on portfolio performance, financials, risks, and delivery health.

The position provides oversight and escalation support for large, complex, or at-risk projects serving domestic and international clients, promotes consistent project management standards across regional teams, and leads resource and capacity planning in a global, matrixed organization. It also oversees vendor governance and program financial performance, and partners with Finance and Procurement on business cases, return on investment, business value, and vendor contracts.

The Director builds and develops a global team of program managers, project managers, and PMO analysts; establishes career paths and professional development opportunities; and champions accountability, continuous improvement, and data-informed decision-making. The role leads adoption of PMO processes, tools, and standards and advises business and executive leaders on delivery capacity, portfolio risk, and prioritization. It represents the PMO in executive and board-level reporting, audits, and compliance reviews.

Requirements

• Progressive IT program or project management experience, including five or more years in a senior PMO leadership role supporting global or multi-region portfolios.
• Proven experience managing large IT services portfolios across infrastructure, applications, and digital transformation.
• Experience working in a managed services, IT outsourcing, or shared-services delivery environment.
• Background supporting large, managed IT lifecycle programs.
• Demonstrated success building and leading global or distributed teams across multiple time zones and cultures.
• Advanced knowledge of Agile and traditional project delivery methodologies, with experience establishing or scaling a PMO.
• Strong proficiency with portfolio and project management platforms such as ServiceNow SPM, Planview, Microsoft Project, and Smartsheet.
• Excellent executive communication, negotiation, and stakeholder-management skills, including experience presenting to C-suite and board-level audiences.
• Experience managing vendor relationships and outsourced delivery models.
• Working knowledge of IT financial management, ITIL practices, and enterprise risk and compliance frameworks.

Nice To Haves

• PMP, PgMP, PfMP, SAFe Agilist/SPC, or PRINCE2 certification.

Responsibilities

• Lead and continuously evolve the global Field Services PMO operating model, project delivery methodologies, and governance framework across IT service lines.
• Direct portfolio management, including project intake, prioritization, capacity planning, investment tracking, and alignment with business strategy and budget cycles.
• Establish and lead steering committees and executive governance forums, reporting on portfolio performance, financials, risks, and delivery health.
• Define and monitor performance measures for delivery quality, schedule adherence, cost management, and value realization.
• Provide leadership, oversight, and escalation support for large, complex, or at-risk projects serving domestic and international clients.
• Drive consistent use of project management standards, tools, and templates across regional teams.
• Lead resource and capacity planning within a global, matrixed organization and resolve cross-program resource conflicts.
• Oversee vendor governance for outsourced and co-sourced delivery engagements.
• Build, mentor, and develop a high-performing global team of program managers, project managers, and PMO analysts.
• Establish career paths, certification opportunities, and professional development programs that strengthen project management capabilities.
• Champion accountability, continuous improvement, and data-informed decision-making throughout the PMO.
• Lead change management and adoption efforts for new PMO processes, tools, and standards across regions.
• Manage program financial performance, including forecast-to-actual spending and cost discipline.
• Partner with Finance and Procurement to develop business cases, track return on investment and business value, and support vendor contract governance.
• Advise business and executive leaders on delivery capacity, portfolio risk, and prioritization decisions.
• Represent the PMO in executive and board-level reporting, audits, and compliance reviews.

Benefits

• Competitive compensation.
• 401(k) plans.
• Medical insurance.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Paid time off, including vacation, sick time, Wellness Time Off, and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed