Dir Admissions

VITAS Healthcare•Ocala, FL

About The Position

A program senior leadership role responsible for the Admissions Department’s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.

Requirements

5+ years nursing preferred
3+ years in a leadership/management role preferred
Hospice admissions experience preferred
Ability to work on various assignments simultaneously
Knowledge of industry policies and practices
Ability to motivate and develop others
Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions
Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)
Demonstrates experiences of developing strategies and solutions to improve Admissions performance
Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set

Nice To Haves

Bachelor’s degree preferred in nursing or business from an accredited college or university or the international equivalent
Nurse preferred to be licensed in the State of which the programs they cover
Current RN license preferred

Responsibilities

Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed
Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth
Responsible for program’s successful rollout and sustainability of national, divisional, and regional initiatives within their program
Lead by example through field coaching, account development, and community activities
Created a positive culture of growth and development
Ensure Admissions Department has active and an actionable strategic plan documented in the system
Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment
Develop a customer-service oriented Admissions Department by identifying and responding to the customer’s needs and wants by recognizing the customer is the center of VITAS business
Review and provide guidance on program-related customer complaints.
Support and develop quality improvement initiatives based on internal and external survey results and time in field
Admissions-focused process improvement project management for the program
Admissions Performance KPI (Can change based on national direction): Length of Intake/Same Day Admit, Speed to Referral/Appointment, Training Completion/Competency, Program Scheduler Performance/Quality, Exceed operating budget targets
Program oversight and ensured adherence to standards and performance in the areas of: Training, Staffing, Recruitment, Retention
Compliance with AM required duties as here and within training materials
Audits: Daily, weekly, monthly, quarterly and annual
Monthly program, region, division and national meetings
Budget and operation expense and performance management
Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.