Dir Admissions

VITAS Healthcare • Ocala, FL

1d

About The Position

A program senior leadership role responsible for the Admissions Department’s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. This role reports to and is managed by the Program’s GM Leadership. The position involves developing staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions. The role requires collaboration with National, Division, Region, and Program leadership to improve program performance, quality, and growth, and is responsible for the successful rollout and sustainability of national, divisional, and regional initiatives. The leader will lead by example through field coaching, account development, and community activities, and create a positive culture of growth and development.

Requirements

• 5+ years nursing preferred
• 3+ years in a leadership/management role preferred
• Hospice admissions experience preferred
• Ability to work on various assignments simultaneously
• Knowledge of industry policies and practices
• Ability to motivate and develop others
• Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions
• Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)
• Demonstrates experiences of developing strategies and solutions to improve Admissions performance
• Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set

Nice To Haves

• Bachelor’s degree preferred in nursing or business from an accredited college or university or the international equivalent
• Nurse preferred to be licensed in the State of which the programs they cover
• Current RN license preferred

Responsibilities

• Ensure Admissions Department has an active and actionable strategic plan documented in the system.
• Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment.
• Develop a customer-service oriented Admissions Department by identifying and responding to the customer’s needs and wants.
• Review and provide guidance on program-related customer complaints.
• Support and develop quality improvement initiatives based on internal and external survey results and time in field.
• Manage Admissions Performance KPIs, including Length of Intake/Same Day Admit, Speed to Referral/Appointment, Training Completion/Competency, and Program Scheduler Performance/Quality.
• Exceed operating budget targets.
• Provide program oversight and ensure adherence to standards and performance in the areas of Training, Staffing, Recruitment, and Retention.
• Ensure compliance with AM required duties.
• Conduct Audits: Daily, weekly, monthly, quarterly and annual.
• Participate in monthly program, region, division and national meetings.
• Manage budget and operation expense and performance.
• Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior