Dining Services Supervisor (Highland Grocery)

The University of Arizona•Tucson, AZ

2d•Onsite

About The Position

The Arizona Student Union is looking for a Dining Services Supervisor to join our team at Highland Grocery, one of our finest convenience stores on campus. As a Dining Services Supervisor, you will oversee day-to-day operations of a dining location and the workflow of the cooks, senior dining service attendants, and dining services attendants including baristas, cashiers, and sanitation staff. The supervisor supports the manager with employee hiring, scheduling, training and time approval within the framework of university policies and are responsible for inventory and ordering to align with location needs. The Dining Services Supervisor reports to the manager of the dining location. This position requires a flexible work schedule to meet operational needs and requires evening, weekend and holiday work. Visa sponsorship is not available for this position.

Requirements

Ability to interpret instructions and perform basic arithmetic calculations.
Knowledge of scheduling, customer relations, and restaurant leadership.
Skilled in computerized inventory control systems.
High school diploma or high school diploma equivalency is required.
Minimum of seven (7) years of relevant experience, or equivalent combination of education and work experience.
Must be available to work weekends, evenings, holidays and days.

Nice To Haves

Experience in a high volume restaurant concept.
Previous food service production, culinary and service techniques and standards.

Responsibilities

Lead staff during shifts including assigning stations, side work, other tasks as necessary.
Open and/or close the restaurant following established Standard Operating Procedures (SOPs).
Oversee operations including Point-of-Sale (POS), shift reports and necessary logs.
Monitor product levels and communicate inventory needs.
Assist manager with daily operations of front of house and back of house including ordering, inventory control, food preparation, labor and food costs, budgeting, profit & loss development and labor.
Assist with training staff and coordinate their work schedules.
Communicate verbal and written instructions to assigned staff.
Monitor the workflow of assigned staff and notify manager of any concerns.
Communicate daily goals, menus changes, promotions or changes to service.
Maintain excellent customer service by planning, developing and assisting with the implementation of new ideas.
Lead and monitor effective customer service practices within the unit and address real-time customer concerns.
Ensure maintenance orders are submitted, receive materials and supplies via Culinary Services procurement and distribution system.
Ensure safe food handling and workplace safety practices.
May assist with maintaining online shop including express catering.
Additional duties as assigned.