Supervisor - Wilmington College Dining
About The Position
Hallmark Dining Services at Wilmington College is seeking a hands-on Dining Services Supervisor to oversee daily dining operations and help provide a welcoming dining experience for students, faculty, and staff. The role involves leading and supporting team members, maintaining food quality and service standards, and ensuring compliance with food safety, sanitation, and workplace safety guidelines. The supervisor works with management to address concerns, resolve operational challenges, and improve dining operations, while also stepping in to support the team as needed. The position is onsite at a college dining operation offering residential dining, catering, and retail operations at some locations. The program features made-from-scratch and made-to-order meals. The stated schedule is Sunday through Tuesday, 1:30 p.m.–11:30 p.m., and Wednesday, 9:30 a.m.–7:30 p.m.; schedules may vary with operational needs, including evenings, weekends, and school breaks.
Requirements
- Previous supervisory or leadership experience, preferably in food service, hospitality, or a related industry.
- Strong communication, organization, and problem-solving skills.
- Ability to lead a team, delegate responsibilities, and hold employees accountable.
- Positive attitude and willingness to work alongside the team.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Knowledge of food safety and sanitation practices.
- Flexibility and willingness to take initiative.
- Ability to work as part of a team.
- Ability to lift, carry, push, and pull up to 40 pounds occasionally.
- Ability to stand and walk constantly.
- Ability to complete a background check and drug screen.
Nice To Haves
- ServSafe certification, or willingness to obtain it.
Responsibilities
- Supervise and support daily dining operations to ensure smooth, efficient service.
- Lead, motivate, and develop team members, maintaining a positive and productive work environment.
- Assign daily responsibilities and ensure employees understand and meet performance expectations.
- Monitor food quality, presentation, cleanliness, and overall service standards.
- Ensure compliance with food safety, sanitation, and workplace safety guidelines.
- Assist with employee training, scheduling, and performance management.
- Address customer concerns and help resolve operational challenges.
- Collaborate with the management team to improve operations and enhance the dining experience.
- Demonstrate understanding of menu items and access allergen or other information customers may need.
- Model compliance with company policies, including uniform, name tag, safety, and cut-glove requirements.
- Coach employees during shifts and hold the team accountable.
- Help maintain a clean, organized workspace and ensure products are stored, labeled, and rotated according to standards.
- Ensure station-specific standards are met by employees working in those areas.
- Direct assigned staff to serve customers efficiently according to meal-service volume.
- Communicate service issues and information to management.
- Demonstrate a customer-first attitude and work alongside the team as needed.
Benefits
- Paid time off (PTO)
- Health insurance benefits
- Retirement benefits
- Paid holidays
- Free meals during shifts
- Annual opportunities for merit increases
- Medical, dental, and vision insurance
- 401(k) with company match
- Free nonskid shoes
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
