Dining Room Supervisor - The Residence at Great Woods

LCB Senior Living•Norton, MA

2d•$21 - $22•Onsite

About The Position

The Dining Room Supervisor oversees the day-to-day operation of the residents’ dining room and dining experience to support resident satisfaction. The role supervises meal service in the dining room, function rooms, and other designated areas, and ensures the dining room is clean, prepared, staffed, and ready for service according to LCB standards. The supervisor works throughout the culinary services department and assists the Culinary Services Director with efficient department operations. The supervisor supports residents and staff during meal service, anticipates and responds to residents’ needs, maintains service standards, and helps ensure timely preparation of room trays and sick trays. The role also contributes to staffing, scheduling, hiring, training, event planning, supply ordering, menu distribution, inventory management, and closing procedures. The supervisor promotes the mission and values of the Residence and LCB Senior Living, including through positive interactions with residents, visitors, potential residents, families, professionals, coworkers, and the surrounding community.

Requirements

High school diploma or equivalent.
At least three years of experience in the food service field.
At least one year of supervisory experience.
Current ServSafe certificate.
Knowledge of the culinary service environment.
Ability to communicate professionally.
Working knowledge of all kitchen equipment.

Nice To Haves

Successful completion of a reputable food management course.
Experience with buffet catering.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community positively and interact with potential residents, family members, and professionals to support community occupancy.
Oversee meal service to residents in the dining room, function rooms, and other designated service areas.
Oversee dining room cleanliness, preparation, training, and staffing.
Assist the Culinary Services Director in ensuring efficient culinary department operations and work in all areas of the department as needed.
Communicate with the Executive Director and culinary staff, and attend meetings as requested.
Coordinate with kitchen staff to ensure sick trays and room trays are prepared and ready on time as requested.
Maintain the proper order of service for all meals and assist with table service as needed.
Assist with associate scheduling, event planning, and supply ordering.
Interview, hire, counsel, and terminate dining room personnel in accordance with company policy and guidelines.
Conduct and monitor orientation and ongoing training for food servers.
Monitor the maintenance, printing, and distribution of daily menus.
Ensure the dining room is ready for service according to LCB standards and that resident needs are anticipated and met promptly.
Ensure dining staff comply with the company uniform policy.
Greet residents during dinner and supper service and observe the dining room schedule for each meal period.
Assist residents to their tables and fulfill seating needs as requested.
Assist dining room staff with pre-bussing and dessert service, and with clearing and resetting the dining room.
Monitor and maintain dining room inventories, and communicate replenishment needs to the manager for ordering.
Supervise the dining area and ensure it is secured at the appropriate closing time.