Full Time Dining Room Lead

Christian Retirement Services•Iowa City, IA

About The Position

Oaknoll is seeking a full-time Dining Room Lead to support its restaurant-style dining rooms and help provide residents with a positive experience and exceptional service. The role provides daily direction and support to dining team members, including training and onboarding new employees, and helps ensure smooth dining service operations. The lead identifies service, staffing, performance, food-safety, and other operational concerns; reports them to the Director of Dining Services; and supports resolving them while maintaining consistent dining standards. The position also assists with special dining events and community functions and may step into food preparation, cooking, or serving roles during staffing shortages or unexpected absences to maintain continuity of service. Some scheduling flexibility is necessary, including working weekends and holidays when needed.

Requirements

At least 2 years of experience in food customer service or a related field.
Effective communication skills, emotional maturity under stress, exceptional judgment, and customer service skills.
Flexibility to work weekends and holidays when needed.

Nice To Haves

Experience working in senior living.

Responsibilities

Provide daily direction and support to dining team members.
Train and onboard new employees.
Help ensure smooth operation of dining services and maintain consistent dining standards.
Identify concerns involving service, staffing, performance, food safety, or other operational issues; report them to the Director of Dining Services and support their resolution.
Assist with special dining events and other community functions.
Provide food preparation, cooking, or serving support during staffing shortages or unexpected absences as necessary.