Digital Workplace Platform Administrator

International Rescue Committee•New York, NY

3d•Remote

About The Position

The International Rescue Committee (IRC) is investing in enterprise AI to improve the speed, quality, and scale of its programs and operations. This technical operations role maintains the systems, integrations, and infrastructure that support IRC’s enterprise AI environment, currently including Anthropic (Claude) and OpenAI deployments. The work is primarily focused on platform administration and technical execution rather than end-user support. The position manages platform configurations and API access, builds and maintains integrations between AI tools and IRC systems, develops scripts and automations, and monitors system health and resource usage. It also troubleshoots pipelines and connectivity, maintains observability and technical documentation, and serves as the technical point of contact for Data Engineering and InfoSec. The role coordinates with DevOps, Software Engineering, Data Engineering, and the AI Platform Support Director, who owns vendor relationships, licensing, and adoption strategy. The role is remote, with the possibility of in-person work depending on location. Stakeholders are located across GMT-8 to GMT+3, which may require occasional early or late meetings. The annual compensation range is $88,277–$102,451, with offers calibrated by work location, experience, skills, and other factors. Applicants must include a short cover letter answering a question about a recent AI or platform release they learned quickly.

Requirements

Hands-on experience administering enterprise AI platforms such as Anthropic, OpenAI, Azure OpenAI, or comparable tools, including API management, access controls, and environment configuration.
Familiarity with LLM application infrastructure, including prompt pipelines, Model Context Protocol (MCP), tool-calling integration frameworks, vector databases, retrieval-augmented generation (RAG), and embedding workflows.
Proficiency in Python and/or JavaScript for scripting, automation, and lightweight integration work.
Experience building and maintaining REST API integrations, including authentication patterns, webhook handling, and error management.
Comfort reading and working within existing codebases without significant architectural guidance.
Familiarity with version control (Git) and standard deployment practices for scripts and integrations.
Experience monitoring distributed systems or SaaS platforms, including setting up alerts, reviewing logs, and diagnosing performance or availability issues.
Familiarity with usage and cost monitoring for cloud or API-based services.
Comfort operating in live production environments where reliability and data integrity are critical.
Working knowledge of information security principles for SaaS and API-based systems, including access controls, credential management, data handling, and audit logging.
Ability to engage constructively with InfoSec teams and provide clear technical context for reviews and risk assessments.
Ability to communicate technical concepts clearly to non-technical colleagues and program staff.
Experience contributing to cross-functional teams alongside product, engineering, and operations stakeholders.
Strong documentation habits, including runbooks, SOPs, architecture notes, and internal guides.
Ability to accommodate occasional early or late meetings due to stakeholders across GMT-8 to GMT+3.

Nice To Haves

Experience with Databricks or comparable data/ML platforms.

Responsibilities

Administer IRC enterprise AI environments, including Anthropic (Claude) and OpenAI platform deployments.
Manage user access, API key governance, workspace configurations, and environment-level settings across AI platforms.
Monitor system health, usage patterns, and API performance; triage and resolve operational issues.
Maintain and improve observability, tracking uptime, error rates, token consumption, and integration reliability.
Oversee and document configuration changes, environment updates, and deployment procedures.
Flag anomalous usage patterns and coordinate with InfoSec on policy adherence and access controls.
Coordinate with DevOps, Software Engineering, and Data Engineering on deployment processes, environment access, and infrastructure dependencies.
Follow change management procedures for configuration changes, environment updates, and integration deployments, including documentation, testing, and approvals.
Develop lightweight scripts, connectors, and automations, primarily in Python and/or JavaScript/TypeScript.
Troubleshoot integration failures, data flow issues, and API connectivity problems.
Collaborate with Data Engineering on AI and knowledge-management pipeline work, including vector store ingestion, retrieval configuration, and source data connections.
Contribute to technical design discussions and translate operational requirements into implementable solutions.
Maintain technical documentation for integrations, including architecture notes, runbooks, and dependency maps.
Track and report AI resource utilization and identify opportunities to reduce waste and improve cost efficiency.
Serve as the technical point of contact with InfoSec for AI system security, data handling, access controls, and compliance requirements.
Support risk assessments and security reviews for new AI tools or integrations by providing technical context on system behavior and data flows.
Contribute to technical SOPs and best-practice guidelines for AI system use.
Provide technical support to program and operations teams adopting AI tools, including implementation guidance, troubleshooting, and configuration solutions.
Participate in rollout planning for new AI capabilities and advise on technical feasibility, integration requirements, and operational readiness.
Collaborate with the AI Platform Support Director on onboarding documentation and technical guidance for end users.
Contribute to sprint and project planning with estimates of technical effort and dependencies.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 paid time off days, based on role and tenure.
Medical insurance starting at $163 per month.
Dental insurance starting at $6.50 per month.
Vision insurance starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuter expenses.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.