Dutch Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

We are seeking a dedicated professional for the Dutch Speaking Digital Trust and Safety Specialist position in Bulgaria to join a dynamic social media powerhouse. In this pivotal role, you will be the guardian of online integrity, ensuring a safe and engaging user experience across one of the world’s most influential social media platforms.

Requirements

Native or fluent Dutch (spoken and written) is strictly required for this role.
Valid EU passport (mandatory) to facilitate your transition into these international jobs in Bulgaria.
A keen interest in social media industry dynamics and digital content moderation best practices.
Strong analytical skills and the ability to make objective decisions under pressure.
Excellent communication skills in English to complement your native Dutch proficiency.

Nice To Haves

Previous experience in trust and safety or customer support is considered a significant advantage.

Responsibilities

Monitor and review user-generated content on social media platforms to ensure compliance with community standards and safety policies.
Analyze complex reports of potential policy violations, applying consistent judgement to maintain a safe digital ecosystem.
Identify emerging trends in platform abuse and collaborate with cross-functional teams to mitigate risks effectively.
Handle sensitive content with high emotional intelligence and professional resilience within the social media industry context.
Provide insightful feedback on current moderation workflows to enhance the effectiveness of safety initiatives.
Maintain detailed documentation and reporting logs in both Dutch and English to support quality assurance metrics.
Participate in regular team briefings to stay updated on the rapidly evolving social media regulatory landscape.